Euro Training Limited Training Programs, Workshops and Professional Certifications
...

Domain Specific Job Skills and Competencies

Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
Audio version brochure
BIT501-1
1 Week Training Program

Customer Focused IT Unit Manager Skills

Building Skills & Competencies in

  1. Customer Centered Strategy
  2. Customer Focused KPI's
  3. Improving Work Processes
  4. Customer Focused Value Engineering
www.eurotraining.com/bro/bit501-1.php

1 Week Skills Development Training Programs

London
20-24 May 2024
New York
3-7 June 2024
Seattle, USA
17-21 June 2024
New Delhi
1-5 July 2024
Kualalumpur
15-19 July 2024
New Delhi
29 July - 2 Aug 2024
London
12-16 Aug 2024
New York
26-30 Aug 2024
Seattle
9-13 Sept 2024
Istanbul
23-27 Sept 2024
New Delhi
7-11 Oct 2024
Kualalumpur
21-25 Oct 2024
New Delhi
4-8 Nov 2024
London
18-22 Nov 2024
New York
2-6 Dec 2024
Seattle, USA
16-20 Dec 2024
London
30 Dec 2024- 3 Jan 2025
Dubai
6-10 Jan 2025
Kualalumpur
20-24 Jan 2025
Dubai
3-7 Feb 2025
London
17-21 Feb 2025
New York
2-6 March 2025
Seattle, USA
16-20 March 2025
Istanbul
30 March-3 April 2025
New York
13-17 April 2025
Dubai
27 April-1 May 2025
Kualalumpur
11-15 May 2025
London
25-29 May 2025




Useful Links


PDF Link  |  Center Full List  |  SEND EMAIL

What is Covered in this Training Program?

  1. This comprehensive program content equips participants to excel as Customer Focused IT Managers by providing them with the skills to lead IT teams while prioritizing exceptional customer experiences. The program covers various domains, including communication, user experience, project management, leadership, and ethical considerations, ensuring that participants are well-prepared to integrate customer-centric principles into their IT management roles.
  2. The 21st Century Approach to Management is be Customer Focused. The customer is the reason we are in business. Our Work and Resource priorities should be dictated by the Internal and External Customer Expectations. This program builds in the participant the knowledge and skills required to help him lead and Implement a Customer Focused Management System in his IT Unit.
  3. There are Internationally recognized Good and Best Practices that Need to be Implemented in your IT Unit to create the Exceeding Customer Expectations Work Culture and Systems.
  4. This program will provide Participant a Step by Step Approach to Implement such a system.
  5. This Customer Focused IT Management program further includes Hands on Programs, Deeper Insights into Discussed Customer Focused IT Management Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Customer Focused IT Management Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Customer Focused IT Management Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Customer Focused IT Management Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Customer Focused IT Management Knowledge Management Systems to Support Decisions; Developing Professional Skills & Competency System to Brief, Coach and Train Professionals; Customer Focused IT Management Professional Skills Tests & Interviews to Quality for Professional Training; Program Recommendations, and, Preparing a Personalized Customer Focused IT Management Improvement Outline Action Plan.
  6. This comprehensive and specialized program equips participants to excel as Customer Focused IT Managers, prepared to lead IT teams that prioritize customer value, satisfaction, and exceptional experiences. By addressing a wide range of customer-centric strategies and industries, participants will be well-equipped to adapt and deliver results in various business contexts.

Who Should Attend

  1. All Senior & Middle Level IT Professionals & Managers who are or will soon be assigned responsibility to make Improvements and Increase Customer Satisfaction Levels in any of the IT Units.
  2. This program will also help the Consultants and Program Managers practically understand 'What it will take to Implement Step-by-Step Processes that lead to Customer Delight".

Program Content & Modules

Customer Focused IT Unit Manager Skills


  1. Introduction to Customer Focused IT Management
  2. Customer Experience Fundamentals
  3. IT Alignment with Customer Needs
  4. IT Service Management and Customer Support
  5. Customer-Centric Communication and Engagement
  6. User-Centered Design and User Experience (UX)
  7. Customer Feedback and Continuous Improvement
  8. Data-Driven Decision-Making for Customer Insights
  9. IT Project Management with a Customer Focus
  10. Managing Customer Expectations
  11. IT Leadership and Empowering Teams
  12. Vendor Management and Procurement for Customer Needs
  13. Customer-Centric IT Budgeting and Resource Allocation
  14. Change Management for Customer-Centric Initiatives
  15. Cross-Functional Collaboration for Customer Value
  16. Customer Retention and Loyalty through IT Solutions
  17. Handling Customer Complaints and Resolving Issues
  18. Measuring Customer Satisfaction and KPIs
  19. IT Security and Privacy with a Customer Focus
  20. Leading IT Innovation for Customer Value
  21. Ethical Considerations in Customer-Centric IT Management
  22. Customer-Centric Crisis Management
  23. Diversity and Inclusion in Customer Interactions
  24. Industry-Specific Customer-Centric IT Management
  25. Capstone Project Customer-Centric IT Solution
  26. Mentorship and Professional Networking
  27. Continuous Learning and Professional Development
  28. Skills Preparation and Exam
  29. Customer-Centric Data Analytics and Insights
  30. Customer Journey Optimization
  31. Technology Adoption and Customer Training
  32. IT Governance for Customer-Centricity
  33. Customer-Centric Digital Transformation
  34. Customer-Centric Performance Metrics and Reporting
  35. Remote Customer Support and Virtual Engagement
  36. Multi-Channel Customer Interaction Strategies
  37. Customer-Centric IT Innovation Labs
  38. Customer-Centric Supply Chain Management
  39. Managing Customer Expectations During Technological Changes
  40. Program Recommendations
  41. Personalized Customer Focused IT Management Outline Action Plan

General Program Outcomes & Takeaways
Don't Expect the Usual!!

Outcomes and Takeaways Overview
  1. These programs provide the Latest Knowhow and Technology Transfer to the Participants in the Program Domain through its different duration training programs.

        (1) All programs incorporate leveraging Data Analytics and Artificial into Domain Processes and Decision Making.

        (2) These programs have been building Program Related: Understanding, Knowledge, Skills, Process Good & Best Practices, and, Focused Micro-Competency Professional Certifications.
  2. Unique Aspects of these Programs include that they provide a multi-discipline understanding of Program Topics.

    Means that post program when participant takes work decisions he will automatically and subconsciously consider and take into account (as applicable)

        (1) Internal & External Customer Needs and Expectations

        (2) Operational Objectives

        (3) Strategic Objectives,

        (4) Regulatory Aspects

        (5) Industry Standards

        (6) Technology Options

        (7) Understand Helpful Modern Tools and Methods

        (8) Understand Risks

        (9) Actions he may take for Increasing Productivity

        (10) Legal & Contractual Aspects

        (11) Intellectual Property Aspects

        (12) Safety

        (13) Security

        (14) Audit

        (15) Cost Benefit Aspects

        (16) Value Engineering Opportunities

        (17)Key Performance Indicators     (KPIs)

        (18) Meaningful Performance Evaluation Support System

        (19) Data Analytic Opportunities

        (20) Artificial Intelligence Opportunities.

    This type of understanding and work-culture will otherwise develop after years of rich and diverse work experience. (in reality few employees get this diverse exposure in their work life)
  3. These Programs build a Domain Specific Knowledge Framework which will enable and assist the participant understand, learn and classify his own past, present and future on-the-job experiences.
  4. These Training Programs empower the participant to identify, support, implement and lead improvements in his work area, team, section, department, and organization. These programs will use Case Studies, Workshops, Standard Good Practices, Benchmarked Best Practices, to enhance participants program related work and decisions understanding, knowledge and analytical skills.
The 1 Week Training Program participant will typically take away...
  1. A wide-ranging domain Understanding, Knowledge and Skills.
  2. Before the end of the program, the participant will prepare a Customized Outline Action Plan which will serve as the roadmap for suggesting and implementing improvements in his work area.

Benefits to the Organization Sponsoring Participants to this Program

    (Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)

  • Euro Training programs are different. They develop practical Job Skills.

    Each program is customized and made more useful for the attending participant group members, our target is 90%+ topics directly applicable to the work today or in future.

    Benefits you may see in participant post program behavior...
    • Inclination to Recognize his Customers and Stakeholders, and their Needs & Expectations. They will also gain understanding of how to analyze and find ways to Exceed Customer Expectations and Delight the Customers.
    • Higher level of Relevant Multi-discipline Job Skills
    • Taking Initiative to Propose and help implement Improvements in his Work Responsibility Area.
  • How your Participany will Change after attending the program?...
    • Increased Technical and Process Knowledge
    • Awareness to the Need to align performance to the Needs and Expectations of Stakeholders and Customers     (internal & external)
    • Awareness of the Need to Align Performance to Organizational Operational and Strategic Objectives.
    • Understand Domain Good Management Practices, and, Awareness to meet Requirements and Recommendations of the Relevant Industry and Professional Standards.
    • Awareness to consider for possible application the Program Discussed Outline Action Plan to assist making Process Improvements.
  • Type of improvements the participant will be trained to analyze and implement include (as relevant)

          (a) Productivity Improvements

          (b) Product and Service Differentiation

          (c) Exceeding Stakeholder & Customer Expectations.
  • Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.

Participant Individual Career Benefits
Job Satisfaction & Advancement

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding & Skills will help you successfully present your professional skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction and insight for analyzing, proposing and implementing improvements in your work area.

        (1) The outline action plan you prepared and take away after the program should empower you to take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization.

        (2) This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
  4. Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects     (as applicable):

    Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).

Registration Form

Fields marked with * are mandatory


Optional Fields


Registration & Fee Information

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • Program Fee for 1 Week (5 day/30 hrs) Training Program is:

      (1) At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.

      (2) At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.

      (3) If Attending Online Training Fee is £2,000 (USD $2,500) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Euro Training, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

CLICK FOR REGISTRATION INFORMATION AND FORM


CLICK FOR PROGRAM OUTCOMES


Click to Forward this webpage to a Colleague by Email