Specific Job Related Process Knowledge and Skills
Including Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI on his Job
Including Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI on his Job
BIT501-2
2 Weeks of Process Good & Best Practices
Customer Focused IT Unit Manager Processes
Building Hands-on Skills & Competencies in
Quality Assured IT Department Management System
Planning to Exceeding Customer Expectations
- Customer Centered Strategy
- Customer Focused KPI's
- Improving Work Processes
- Customer Focused Value Engineering
www.eurotraining.com/bro/bit501-2.php
2 Week Training Programs
Seattle, USA
| London
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Dubai
| Kualalumpur
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Dubai
| London
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New York
| Seattle, USA
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Istanbul
| New York
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Dubai
| Kualalumpur
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London
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Useful Links
What is Covered in this Training Workshop?
This comprehensive program content equips participants to excel as Customer Focused IT Managers by providing them with the skills to lead IT teams while prioritizing exceptional customer experiences. The program covers various domains, including communication, user experience, project management, leadership, and ethical considerations, ensuring that participants are well-prepared to integrate customer-centric principles into their IT management roles.
The 21st Century Approach to Management is be Customer Focused. The customer is the reason we are in business. Our Work and Resource priorities should be dictated by the Internal and External Customer Expectations. This Work Processes Good and Best Practices program builds in the participant the knowledge and skills required to help him lead and Implement a Customer Focused Management System in his IT Unit.
There are Internationally recognized Good and Best Practices that Need to be Implemented in your IT Unit to create the Exceeding Customer Expectations Work Culture and Systems.
This Job Process Competency program will provide Participant a Step by Step Approach to Implement such a system.
This Customer Focused IT Management program further includes Hands on workshops, Processes for Deeper Insights into Discussed Customer Focused IT Management Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Customer Focused IT Management Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Customer Focused IT Management Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Customer Focused IT Management Data Analytics to Develop Decision Support Processes Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Processes for Developing a Customer Focused IT Management Knowledge Management Systems to Support Decisions; Processes for Developing Technical & Management Processes & Competency System to Brief, Coach and Train Professionals; Customer Focused IT Management Professional Training Tests & Interviews to Quality for Professional Certification; Program Recommendations & Next Steps, and, Preparing a Personalized Customer Focused IT Management Improvement Action Plan.
This comprehensive and specialized program equips participants to excel as Customer Focused IT Managers, prepared to lead IT teams that prioritize customer value, satisfaction, and exceptional experiences. By addressing a wide range of customer-centric strategies and industries, participants will be well-equipped to adapt and deliver results in various business contexts.
This comprehensive program content equips participants to excel as Customer Focused IT Managers by providing them with the skills to lead IT teams while prioritizing exceptional customer experiences. The program covers various domains, including communication, user experience, project management, leadership, and ethical considerations, ensuring that participants are well-prepared to integrate customer-centric principles into their IT management roles.
The 21st Century Approach to Management is be Customer Focused. The customer is the reason we are in business. Our Work and Resource priorities should be dictated by the Internal and External Customer Expectations. This Work Processes Good and Best Practices program builds in the participant the knowledge and skills required to help him lead and Implement a Customer Focused Management System in his IT Unit.
There are Internationally recognized Good and Best Practices that Need to be Implemented in your IT Unit to create the Exceeding Customer Expectations Work Culture and Systems.
This Job Process Competency program will provide Participant a Step by Step Approach to Implement such a system.
This Customer Focused IT Management program further includes Hands on workshops, Processes for Deeper Insights into Discussed Customer Focused IT Management Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Customer Focused IT Management Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Customer Focused IT Management Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Customer Focused IT Management Data Analytics to Develop Decision Support Processes Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Processes for Developing a Customer Focused IT Management Knowledge Management Systems to Support Decisions; Processes for Developing Technical & Management Processes & Competency System to Brief, Coach and Train Professionals; Customer Focused IT Management Professional Training Tests & Interviews to Quality for Professional Certification; Program Recommendations & Next Steps, and, Preparing a Personalized Customer Focused IT Management Improvement Action Plan.
This comprehensive and specialized program equips participants to excel as Customer Focused IT Managers, prepared to lead IT teams that prioritize customer value, satisfaction, and exceptional experiences. By addressing a wide range of customer-centric strategies and industries, participants will be well-equipped to adapt and deliver results in various business contexts.
Who Should Attend
All Senior & Middle Level IT Professionals & Managers who are or will soon be assigned responsibility to make Improvements and Increase Customer Satisfaction Levels in any of the IT Units.
This Job Process Competency program will also help the Consultants and Program Managers practically understand 'What it will take to Implement Step-by-Step Processes that lead to Customer Delight".
All Senior & Middle Level IT Professionals & Managers who are or will soon be assigned responsibility to make Improvements and Increase Customer Satisfaction Levels in any of the IT Units.
This Job Process Competency program will also help the Consultants and Program Managers practically understand 'What it will take to Implement Step-by-Step Processes that lead to Customer Delight".
Program Content & Processes
Customer Focused IT Unit Manager Processes
Introduction to Customer Focused IT Management
Customer Experience Fundamentals
IT Alignment with Customer Needs
IT Service Management and Customer Support
Customer-Centric Communication and Engagement
User-Centered Design and User Experience (UX)
Customer Feedback and Continuous Improvement
Data-Driven Decision-Making for Customer Insights
IT Project Management with a Customer Focus
Managing Customer Expectations
IT Leadership and Empowering Teams
Vendor Management and Procurement for Customer Needs
Customer-Centric IT Budgeting and Resource Allocation
Change Management for Customer-Centric Initiatives
Cross-Functional Collaboration for Customer Value
Customer Retention and Loyalty through IT Solutions
Handling Customer Complaints and Resolving Issues
Measuring Customer Satisfaction and KPIs
IT Security and Privacy with a Customer Focus
Leading IT Innovation for Customer Value
Ethical Considerations in Customer-Centric IT Management
Customer-Centric Crisis Management
Diversity and Inclusion in Customer Interactions
Industry-Specific Customer-Centric IT Management
Capstone Project Customer-Centric IT Solution
Mentorship and Professional Networking
Continuous Learning and Professional Development
Training Preparation and Exam
Customer-Centric Data Analytics and Insights
Customer Journey Optimization
Technology Adoption and Customer Training
IT Governance for Customer-Centricity
Customer-Centric Digital Transformation
Customer-Centric Performance Metrics and Reporting
Remote Customer Support and Virtual Engagement
Multi-Channel Customer Interaction Strategies
Customer-Centric IT Innovation Labs
Customer-Centric Supply Chain Management
Managing Customer Expectations During Technological Changes
Program Recommendations & Next Steps
Personalized Customer Focused IT Management Action Plan
2 Week Job Process Skills Training
Outcomes & Takeaways
Job Process Good & Best Practices Workshop Outcomes and Takeaways
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
Benefits to the Organization Sponsoring Participants to this program
(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)
This Euro Training programs is different. It develops practical Job Process Skills.
Benefits you may see in participant post program behavior...Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
Higher level of Relevant Multi-discipline Job Process Skills
Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
How your Participant will Change after attending the program?...
Increased Work Process Performance Knowledge
Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
Type of improvements the participant will be trained to analyze and implement include (as relevant)
(a) Productivity Improvements
(b) Product and Service Differentiation
(c) Exceeding Stakeholder & Customer Expectations.Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.
Participant Individual Career Benefits
Job Satisfaction & Advancement
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
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