Euro Training Limited Training Programs, Workshops and Professional Certifications
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Specific Job Releted Process Knowledge and Skills

Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
Audio version brochure
GOV740-2
2 Week Specialized Job Process Skills Training Workshop

e-Governance Services Design & Implementation

Building Hands-on Skills & Competencies in

  1. Improving Services
  2. Improving Transparency
  3. Preparing a Strategic Implementation Plan
  4. Providing Data for Policy Development
www.eurotraining.com/bro/gov740-2.php

2 Week Job Process Good & Best Practices Training

New Delhi
22 April-3 May 2024
Kualalumpur
6-17 May 2024
London
20-31 May 2024
New York
3-14 June 2024
Seattle, USA
17-28 June 2024
New Delhi
1-12 July 2024
Kualalumpur
15-26 July 2024
New Delhi
29 July - 9 Aug 2024
London
12-23 Aug 2024
New York
26 Aug-6 Sept 2024
Seattle
9-20 Sept 2024
Istanbul
23 Sept-4 Oct 2024
New Delhi
7-18 Oct 2024
Kualalumpur
21 Oct-1 Nov 2024
New Delhi
4-15 Nov 2024
London
18-29 Nov 2024
New York
2-13 Dec 2024
Seattle, USA
16-27 Dec 2024
London
30 Dec 2024- 10 Jan 2025
Dubai
6-17 Jan 2025
Kualalumpur
20-31 Jan 2025
Dubai
3-14 Feb 2025
London
17-28 Feb 2025
New York
2-13 March 2025
Seattle, USA
16-27 March 2025
Istanbul
30 March-10 April 2025
New York
13-24 April 2025
Dubai 27 April-8 May 2025
Kualalumpur 11-22 May 2025
London 25 May-5 June 2025



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What is Covered in this Program?

  1. This e-Governance & Administrative Transparency Process Good & Best Practices program provides Understanding, Knowledge and Skills for application of information and communication technology (ICT) for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems and services, and ensuring accountability and transparency in the functioning of the government. Administrative transparency aspects covered include openness, communication, and accountability in the functioning of public services, departments, and officials.
  2. This program provides the Knowhow to Implement and Improve eGovernment Initiatives that are Citizen Focused. Program aims to help promote excellence and productivity in Implementation of eGovernment Initiatives. This detailed training program aims to provide a holistic understanding of e-Governance and its nuances. By the end of the program, professionals should be equipped with the knowledge and skills to design, implement, and manage effective e-Governance solutions while ensuring administrative transparency.
  3. The Program will also discuss details of eGovernment Initiatives that will Facilitate or Remove Roadblocks to Rapid Economic Development. Program covers Planning, Organizing, Delegating, Motivating, Training, Day-to-Day Administration, Performance Evaluation, Reporting and Stakeholder Coordination of eGovernment Initiatives.
  4. This program will provide Understanding & Skills for overcome eGovernment Challenges through Systems, Performance Reporting and Audit
  5. This Process Good & Best Practices program will help develop Administrative Transparency through Planned Seamless Access, Digitization, Corruption Elimination, Independent Grievance Handling, Data Access, Real Time Monitoring, Realtime Reporting, Issue Escalation, Stakeholder Involvement, Transparent Communications, Decentralization and Digital Audit Trails.
  6. This program will also provide the understanding and skills to build Meaningful Feedback Mechanisms, Automated and Faceless Decision Making, and Training & Capacity Building.

Who Should Attend

  1. Policy Makers, Implementers, Supervisors and Consultants working on eGovernment Initiatives.
  2. Service Providers who wish to Develop Products and Services to Support eGovernment Implementations.

2 Week Specialized Program Content & Modules

e-Governance Services Design & Implementation


  1. Why eGovernment
  2. The Unique Opportunity of this Age
  3. Incremental Innovation in Existing Processes
  4. Government Process Reengineering
  5. Technology in eGovernance
  6. GIS Technology in eGovernance
  7. Mobile Technology in eGovernance
  8. Government to Citizen G2C Models (National, State, District, City, Govt Industrial Entities, PSUs) Citizen Centric Service Delivery
  9. Government to Business/Investor G2B Models
  10. Government to Employee G2E Models
  11. Government to Government G2G (Including State Enterprises) Models
  12. Government to Citizen Processes
  13. Government to Business/Investor Processes
  14. Government to Employee Processes
  15. eGovernance in Academic & Research Institutions
  16. Government to Government Processes
  17. ICT in Non-Government Instututions
  18. eGovernment Readiness Index
  19. Government Commitment Pre-Requisite Activities for eGovernment
  20. Regulatory Pre-Requisites for eGovernment
  21. Structural Pre-Requisites for eGovernment Initiatives
  22. Infrastructure for eGovernment
  23. eGovernment for Emergency Services
  24. Transition Planning for eGovernment
  25. Services for the Unconnected
  26. Motivation for eGovernment
  27. eGovernment Strategic Planning
  28. Implementing eGovernment as a Series of Projects and Phases
  29. Ensuring True Transparency
  30. Ensuring User Privacy
  31. eGovernment Audit Trails
  32. eGovernment Improvement Inputs
  33. Reporting eGovernment Performance
  34. Workshop 1
  35. Workshop 2
  36. Additional Topics and Advanced Discussion on Previous Topics - to Focus the Program towards Needs of the Program Participant Group.
  37. Additional Workshops to Provide Participants a Hands On Opportunity to Test and Improve their Skills
  38. Evaluating Performance - Developing & Communicating Relevant KPI's
  39. Planning & Implementing a Departmental/Functional Knowledge Base
  40. Participant Customized Detailed Action Plan
  41. Program Recommendations

2 Week Job Process Skills Training

Outcomes & Takeaways

Job Process Good & Best Practices Workshop Outcomes and Takeaways
  1. The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
  2. A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
  3. The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
  4. What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
  1. Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
  2. Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)

  • This Euro Training programs is different. It develops practical Job Process Skills.

    Benefits you may see in participant post program behavior...
    • Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
    • Higher level of Relevant Multi-discipline Job Process Skills
    • Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
  • How your Participant will Change after attending the program?...
    • Increased Work Process Performance Knowledge
    • Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
    • Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
    • Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
    • Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
  • Type of improvements the participant will be trained to analyze and implement include (as relevant)

          (a) Productivity Improvements

          (b) Product and Service Differentiation

          (c) Exceeding Stakeholder & Customer Expectations.
  • Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.

Participant Individual Career Benefits
Job Satisfaction & Advancement

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
  2. Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
  4. Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects     (as applicable):

    Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).

Registration Form

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Registration & Fee Information (2 Week Workshops)

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • 2 week (60 hrs) Training Workshop:
      Classroom Training at Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
      Classroom Training at London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
      Online eTraining Fee £3,500 (USD $4,375) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Euro Training, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

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