Certified Customer Loyalty Professional & Coach

This program is designed to provide the participant the knowledge and skills to consistently meet and exceed customer expectations leading to building Loyal Customers.

Participant will understand the needs and expectations of his Internal and External Customers.

An updatable checklist will be provided to quickly arrive at the Customer Expectations of any group of customers.

This checklist is based on years of experience of dealing with customers. Program will then discuss the processes, sub-processes and guidance checklists, that need to be added to company present processes to ensure the Customer Needs and Expectations are met each and every time.

Program will discuss a list of processes and sub-processes that need to be incorporated into your existing operating processes to minimize probability of customer dissatisfaction creeping in.

These processes have been identified from standards and global best practice benchmarking.

Program next discusses the Management Support Processes and Resources required for Customer Facing staff to be empowered to Meet and Exceed Customer Needs and Expectations in a Planned Manner.

Program helps understand how to build a real time customer feedback system to proactively remove System Breakdown caused Customer Dissatisfaction before it causes any damage to the organization.

This program will also discuss creating Meaningful Customer Satisfaction KPIs, Satisfaction Dashboard and Decision Support Alert System.

Program will discuss outlines of commercially available and custom build Customer Management Solutions that are based on Real-Time or Near-Real Time Data Analysis and Artificial Intelligence based Systems.

CRM System Features and Capabilities will also be discussed.

All Customer Facing Staff and their Supervisors and Managers.

Customer Service Professionals, Consultants, Managers. IT Data Analysts/AI Professionals seeking Domain Knowledge to help them design and implement Customer Satisfaction Dashboards.

1. csm420-4@EuroTraining.com

Program General Methodology











































































































































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Euro Training is in the business of providing

1. Specialized competency development training programs.
2. Training that helps participant gain Multi-discipline understanding of the issues - the understanding that would otherwise come from years of rich work experience.
3. Training that helps build a knowledge framework in which his job related experience can be caught and remembered.
4. Training that empowers the participant to implement improvements in his individual job, section, department or organization.

A Typical 4 Week Professional Certification participant will take away

1. Detailed Action Plan, Detailed Implementation Plan and Program Recommendations: What he should do or implement when he gets back to his work. The action plan may have two components:
2. A Multi Discipline Knowledge Framework, Knowledge of Relevant Good and Best Practices - all of which participant will use to better understand, implement and communicate effective and efficient workplace practices.

When you attend this 4 week Certification program , you get an opportunity to go into the depth of knowledge and hands on practice required to be able to do the relevant job. You will experience special advanced lectures, case studies, workshops and tests to ascertain your competency.

On passing the Competence tests you will be certified as a Professional in that area. You can repeat the tests as many times as you wish. Three attempts for passing the test is included in the program fee.

Passing the tests by the participant is evidence of the superior job skills developed in the participant. And he can be considered for responsible job assignments in the near future.

This training is an effective way to quickly make the participant competent, effective and productive on his job. Each program is customized and made useful for

• Training employees recently joining your organization
• Existing Employees Transferred to a New Program Relevant Assignment
• Team Building Training Just Prior to a Relevant New Project or Initiative being Planned or Implemented in the Organization
• Create Competency and Skills in participant to incorporate in his job performance (as relevant)
• Create Competency in the employee to perform his job well. including in relation to
• Technical and Process Knowledge
• Alignment to Organizational Strategic Objectives
• Needs and Expectations of his Stakeholders/ Customers (internal & external)
• Good Management Practices
• Best Practices that can assist Exceeding Stakeholder/ Customer Expectations
• Create a pool of trained manpower that can cost-effectively disseminate the program knowledge to a large number of employees inside the organization. (We recommend attending the 3 or 4 week program if this is the primary objective).
• Euro Training Instructors often act as mentors for your employees who have attended our training programs. Your organization or the individual participant can utilize this service to ensure effective post program reinforcement and application of skills and competencies acquired during the training - to develop his career further. (Please inquire about our post program mentoring plans)

1. As a participant you gain a multi-discipline understanding of the issues relevant to your job. This means that you will be able to understand and perform your relevant job like a Professional and Not like a Teenager/Novice. In other words this means post program when you take decisions related to your work you will start considering your works Implications on (as applicable): Needs and expectations of the different stakeholders; Strategic Objectives, Work Productivity, Legal & Contractual Obligations, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities....
2. The action plan you prepare and take away after the program will help you take initiative and make a positive difference in your business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.
3. Implementing what you learn in the program will lead to providing you a feeling of Job Satisfaction and reduce Monday Morning Blues.
4. The program ensures you will learn about and understand the Strategic Alignment Aspects of your job (as relevant) and in the process enable you to make a leadership contribution in your work area or organization.

Team Nominations : If the post program objective is to Assign the Participants to Roles that require (any of): Implement Changes, New Projects, eEnable Existing Processes, or Implement Improvements etc.. it is recommended that the organization nominate at least two participants together for this program. This will help the participants create a Critical Mass for the Change and support each other during such implementations.

Single Nominations will also be accepted for the program.

Single nominations can be used where the objective is to:-

1. Develop relevant personal skills, competencies and methodologies.
2. Audit this program for deciding its content and methodology's effectiveness in meeting your organizational needs (so in future teams can be sent to attend the program)
3. Train individuals for Relevant Leadership Roles in the Business unit or department.

English. Arabic, Spanish and Chinese language Translation Service is available by prior arrangement.

Certificate of attendance is awarded to all Participants attending 80% of the classes and on payment of program fees. After attending this program you can sit for a Certification Test - on successful passing and on instructor personal assessment you will be Certified as a Relevant Industry Professional. The decision of Euro Training Limited will be final in determining if you have the required competency to be Certified as such a Professional. Should you fail to get Certified the instructor may recommend further training before a redetermination may be made regarding your Certification. Professional Certifications will be valid for 5 years.

• USD $17,800 per participant for the 4 week Workshop (Part Scholarships are available for deserving participants on Merit-cum-Means Basis). Training Fee at UAE and India locations is $12,460 per participant.
• Training and Workshop Materials are included in the Fees. These training materials can also be purchased separately for $4000 each set for your Libraries or Internal Training Needs.

1. To register: Please send us an official letter confirming registration (on organizational letterhead). And send us a completed registration form –electronically fill-able is at- available at http://www.eurotraining.com/etl-reg.php You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is available at: http://www.eurotraining.com/fees.php .
3. Program Fee is
   • 1 week (5 day/30 hrs) Training Program:
     At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.
     Online eTraining Fee £2,000 (USD $2,500) per participant.
   • 6 day (36 hrs) Training Program (includes 1 day workshop): At Dubai, Kuwait, New Delhi, Qatar £5,100 (USD $6,500) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £5,610 (USD $7,150) per participant.
     Online eTraining Fee £2,500 (USD $3,125) per participant.
   • 2 week (60 hrs) Training Workshop (includes 1 week workshop):
     At Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
     Online eTraining Fee £3,500 (USD $4,375) per participant.
   • 3 week (90 hrs) Advanced Training Program (includes 1 week training + 1 week workshop + 1 week advanced training) (if available):
     At Dubai, Kuwait, New Delhi, Qatar £10,840 (USD $13,800) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £11,924 (USD $15,180) per participant.
     Online eTraining Fee £5,000 (USD $6,250) per participant.
   • 4 week (120 hrs) Professional Certification Training Workshop (includes 1 week training + 1 week workshop + 1 week advanced training + 1 week domain professional skills)(if available):
     At Dubai, Kuwait, New Delhi, Qatar £13,990 (USD $17,800) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £15,389 (USD $19,580) per participant.
     Online eTraining Fee £6,000 (USD $7,5000) per participant.
   and includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location.
7. All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
9. Provisional Registration : You can make a provisional registration by sending us an email – an official registration request can be made within 2 weeks. This will ensure we will reserve a seat. If The official registration request is not received within 2 weeks or at least 2 weeks before program start this provisional registration is automatically cancelled – we do request you to infrom us asap you have decided either way. All provisional registrations automatically cancel 2 weeks before program start.
10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.