Euro Training Limited Training Programs, Workshops and Professional Certifications
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Making Participant Digital Transformation, Data Analytics and AI Ready for his Work

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PFM460-4
4 Week Professional Job Certification Training

Certified Customer Focused Facility Management Professional

Building Professional Certification Skills & Competencies in

  1. Building Operational Objectives & KPIs

  2. Facility Data Collection through IOTs, Tools & Sources

  3. Real Time Performance Dashboards

  4. Proactive Interventions for Exceeding Stakeholder Expectations

www.eurotraining.com/bro/pfm460-4.php

4 Week Professional Certification Workshops

Seattle, USA
16 March-10 April 2025
Istanbul
30 March-24 April 2025
New York
13 April-8 May 2025
Dubai
27 April-22 May 2025
Kualalumpur
11 May-5 June 2025
London
25 May-19 June 2025


Useful Links


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What is Covered in this Program?

  1. This Professional Certification Program provides the Understanding and Skills to align facility management functions with the needs and expectations of the customers or end-user. The program will communicate approachs to prioritize the end-user experience, emphasizing satisfaction, exceeding expectations, efficiency, and value delivery.
  2. This program will create understanding and methods for not only maintaining and managing infrastructure but more focused to delivering environments that foster productivity, well-being, and satisfaction for those who use the facilities.
  3. This program provides the participant the knowledge and practical skills to understand, analyze and implement Customer and Stakeholder Focused Facility Management.
  4. The program will discuss in a practical application oriented way how to implement Industry Standards, Good Operational & Management Practices, Best Practices, Customer Focus and Strategic Alignment.
  5. Participant will take away a detailed understanding of the step-by-step methodology for Effectively and Efficiently Managing large Public Facilities and Buildings.
  6. Participant will gain Understanding of the Customer, Service Excellence, Innovative Solutions, Safety and Well Being, Adaptable Spaces, Regular Communications, Sustainabiliy, Continual Improvement, Holistic Experience, and Training and Development of Service Staff.

Who Should Attend

  1. This program is intended for Facility Managers, Team Leaders, Estate Managers and Supervisors.
  2. Professionals involved in Design of such facilities will also benefit from attending so they can Design-Out Problems and Operational Inefficiencies, and, Design-in the Customer Satisfaction Focused, Efficiency Improvement, Monitor-able, Maintainable and Secure Facilities. This program will also be useful for Public Facility Management Research & Development Teams, Strategy Teams, Business Development Teams and Data scientists.

Program Content & Modules

Certified Customer Focused Facility Management Professional


  1. Multi-Stakeholder Facility Business Aspects
  2. Understanding the Customer
  3. Understanding Service Excellence
  4. Understanding Innovative Solutions
  5. Understanding Ensuring Safety and Well Being
  6. Adaptable Spaces
  7. Need for Regular Communications
  8. Sustainabiliy
  9. Need for Continual Improvement
  10. Holistic User Experience
  11. Training and Development of Service Staff
  12. Methodology for Understanding of the Customer
  13. Methodology for Creating Service Excellence
  14. Methodology for Generating Innovative Solutions
  15. Methodology for Ensuring Safety and Well Being
  16. Methodology for Creating Adaptable Spaces
  17. Methodology for Regular Communications
  18. Methodology for Ensuring Sustainabiliy
  19. Methodology for Continual Improvement
  20. Methodology for Creating a Holistic User Experience
  21. Methodology for Training and Development of Service Staff
  22. Digital Transformation Strategies
  23. Innovations through Data Analytics
  24. Innovations through More Inclusive Service Design
  25. Innovations through Personalization
  26. Internet of Things (IoT) Opportunities
  27. Augmented Reality (AR) and Virtual Reality (VR)
  28. Artificial Intelligence (AI)
  29. Facility Efficient Operations Processes
  30. Facility Emergency Operating Processes
  31. Facility Sustainability Processes
  32. Facility Prevention of Problems Processes
  33. Facility Maintenance Processes
  34. Facility Incident Management Processes
  35. Incident Damage to Reputation Limitation Processes
  36. Facility Improvement Processes
  37. Usual Public Facility Stakeholder and Customer Expectations
  38. Processes Required to Meet Expectations
  39. Resource Arrangements for Meeting Expectations
  40. Planning the Operational and Maintenance Management
  41. Risk Identification and Contingency Planning
  42. Creating the Required Culture in FM Personnel
  43. Creating Value for the Stakeholders and Customers
  44. Processes & Arrangements for Exceeding Customer Expectations
  45. Staff Training & Contingency Plans for Exceeding Expectations
  46. Data Required to Support Performance & Decisions
  47. Technological Data Collection Methods & Tools
  48. Remote Data Acquisition, Diagnostics and Remedy Systems
  49. FM Software Systems & Capabilities
  50. Human Intelligence Data Collection
  51. Real Time Communications to Stakeholders, Customers & Operational Staff
  52. Building a Facilities Operational & Maintenance Knowledgebase including SOPs
  53. Facility Equipment Maintain or Replace Analysis
  54. Competency Building & Testing of Facility Staff
  55. Workshop 1
  56. Deeper Insights into Customer Focused FM Skills and Competencies
  57. Developing a Customer Focused FM Performance Evaluation System
  58. Developing Meaningful KPIs for Customer Focused FM Performance Reporting
  59. Workshop 2
  60. Framework for a Customer Focused FM Knowledge System
  61. Building a Customer Focused FM Knowledge System to Empower Teams
  62. Workshop 3
  63. Leveraging a Customer Focused FM Data Analytic System to Support Real Time or Near Real Time Decision Support
  64. Leveraging Artificial Intelligence for Proactive Customer Focused FM Decision Support Insights, Management Support, Decision Suggestion System & Automated Decisions
  65. Workshop 4
  66. Setting Up an Internal Customer Focused FM Skills & Competency Training System
  67. Building a Multi-Level Internal Customer Focused FM Skill & Competency Certification System
  68. Customer Focused FM Professional Certification Tests
  69. Interview Customer Focused FM Professional Certification
  70. Program Recommendations
  71. Detailed Personalized Customer Focused Facility Management Action Plan

MAKE YOUR CAREER MOVE

Enhance your Academic Qualifications with Certified, Validated, Marketable, Professional Performance & Credibility

Professional Certification Workshop Outcomes and Takeaways
  1. Knowhow and Technology Transfer to the Participants.
  2. Building Job Oriented Understanding, Competencies & Process Knowledge.
  3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect
  4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways
  1. A-Z Knowhow and Step-by-Step Process Knowledge
  2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
    The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
    This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

Benefits for Organization Sponsoring Participants

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)
  1. Improved Performance through
    • Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)
    • Customer Satisfaction
    • Strategic Alignment
  2. Multi-discipline Empowered Employee
    • Multi-Stakeholder Focus
    • Customer Focus
    • Operational Focus
    • Strategic Focus
    • Management by Facts (Data Analysis & Performance Evaluation)
  3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
    Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)
  4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

Participant Career & Life Benefits
Gained by Attending this Professional Certification Program

  1. Job Satisfaction that will come when satisfying your customers
  2. Respect that will come when you are Recognized by your Peers
  3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling
  4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification

Registration Form

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Optional Fields

Registration Information
4 Week Professional Certification Training Program

  1. To register: Please send us an official letter confirming registration (on organizational letterhead). Also send us a completed registration form electronically fillable at Program Site and downloadable as MSWord document by Clicking https://www.eurotraining.com/etl-reg-4w.doc You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
  2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is also available at: https://www.eurotraining.com/fees.php .
  3. Program Fee is
    • 4 week Duration

      (1) At Dubai, Kuwait, New Delhi, Qatar £13,990 (USD $17,800) per participant.

      (2) At London, US Locations, Europe, Malaysia, Singapore £15,389 (USD $19,580) per participant.

      (3) Online eTraining Fee £6,000 (USD $7,500) per participant.
      • Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location on payment of additional 10% of the Fee.
  7. All participants are required to fill in Participant Information Form and a Program Induction Form - on first day of the program. Each program may Undergoe Customization to Better Meet Participant Groups Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  9. Provisional Registration : You can make a provisional registration request by sending us an email from an official Email Account. On our confirmation we will reserve a seat for you for 14 days. Within 14 days of our confirmation please send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration is Confirmated by us and your fail to reconfirm your attendence. (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
  10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.

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