Certified Customer Focused Front-Line Professional

This Professional Certification Training Build Understanding, Skills and Competencies for Analyzing and Implementing Customer satisfaction in your Organization, Business Unit and Job Performance. Customers include Internal Customers, External Customers, Investors and other Stakeholders. Satisfying the Customers includes meeting the Customer’s

(1) Stated Needs,
(2) Real Needs,
(3) Expectations and
(4) Exceeding customer’s Expectations.

Customer’s may not be experts on the item or service they want from you. They look to you to use your perceived or real expertise to solve their problem. In-fact, not just solve the problem, but they may expect you will add value to their Products and Services. Maybe, we need to go one step further and ensure our product or service will also help the customer meet his strategies, mission and vision.
This program will discuss Good and Best Practice methodologies to do all the above and more,

What happens if we are unable to provide Customer Satisfaction? Failure to meet the above needs will lead to

(1) the Customer Not Buying your Product or Service,
(2) Customer saying bad things about your performance to others including maybe management,
(3) Perception of your Business Unit as a Professional Team will suffer,
(4) Your Job Satisfaction levels will drop,
(5) Build Stress in the Work Environment.

This program discusses methodologies to avoid the above effects of dissatisfaction, and will discuss Novel Methods to Convert Dissatisfied Customers into Exceeded Expectations Customers ... However improbable it may sound to you now. Program will also discuss: Customer Focused Operational & Management Practices; Understanding and Meeting Customer Expectations; Customer Satisfaction Processes; Best Benchmarked Practices for Customer Delight; Strategic Alignment for Management Customer Satisfaction; and, Customer Focus Measurement Key Performance Indicators.

This program provides the participant the knowledge and practical skills to understand, analyze and implement Customer Satisfaction and Delight in this New Covid 19 Hybrid Digitized Business Environment.

This program will introduce the participants to and discuss best implementation and Audit Methodologies for comparing your Customer Satisfaction performance to

(1) International Industry Standards,
(2) Good Operational & Management Practices,
(3) Best Benchmarked Practices,
(4) Customer Oriented Value Engineering,
(5) Service Differentiation, and,
(6) Other Strategic Methods.

Participant will take away a detailed understanding of the step-by-step methodology for identifying and implementing the above practices in his business Unit, Team, department and organization.

This program further includes Hands on workshops, Deeper Insights into Discussed Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Knowledge Management Systems to Support Decisions; Developing Professional Skills & Competency System to Brief, Coach and Train Professionals; Professional Certification Tests & Interviews to Quality for Professional Certification; Program Recommendations, and, Preparing a Detailed Personalized Improvement Action Plan.

This program further includes Hands on workshops, Deeper Insights into Discussed Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Knowledge Management Systems to Support Decisions; Developing Professional Skills & Competency System to Brief, Coach and Train Professionals; Professional Certification Tests & Interviews to Quality for Professional Certification; Program Recommendations, and, Preparing a Detailed Personalized Improvement Action Plan.

This Euro Training Global Limited Program is intended for all Customer Facing Professionals, Consultants and Managers. Program will help participant become productive quickly in setting up and managing a Hybrid and Digitized Internal and External Customer Focused Operations.

Euro Training Global Limited recommends This Program for use to train New Hybrid and Digitized Customer Service implementation and improvement teams. This program will also be very useful for training professionals or teams just prior to hiring a consultant to advise the organization on Customer Facing initiatives and Improvements.

1. Certified Customer Focused Front-Line Professional
2. For Day-by-Day Training Schedule Please Email cfm405-4@EuroTraining.com

Program General Methodology











































































































































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Euro Training is in the business of providing

1. Specialized competency development training programs.
2. Training that helps participant gain Multi-discipline understanding of the issues - the understanding that would otherwise come from years of rich work experience.
3. Training that helps build a knowledge framework in which his job related experience can be caught and remembered.
4. Training that empowers the participant to implement improvements in his individual job, section, department or organization.

A Typical 4 Week Professional Certification participant will take away

1. Detailed Action Plan, Detailed Implementation Plan and Program Recommendations: What he should do or implement when he gets back to his work. The action plan may have two components:
2. A Multi Discipline Knowledge Framework, Knowledge of Relevant Good and Best Practices - all of which participant will use to better understand, implement and communicate effective and efficient workplace practices.

When you attend this 4 week Certification program , you get an opportunity to go into the depth of knowledge and hands on practice required to be able to do the relevant job. You will experience special advanced lectures, case studies, workshops and tests to ascertain your competency.

On passing the Competence tests you will be certified as a Professional in that area. You can repeat the tests as many times as you wish. Three attempts for passing the test is included in the program fee.

Passing the tests by the participant is evidence of the superior job skills developed in the participant. And he can be considered for responsible job assignments in the near future.

This training is an effective way to quickly make the participant competent, effective and productive on his job. Each program is customized and made useful for

• Training employees recently joining your organization
• Existing Employees Transferred to a New Program Relevant Assignment
• Team Building Training Just Prior to a Relevant New Project or Initiative being Planned or Implemented in the Organization
• Create Competency and Skills in participant to incorporate in his job performance (as relevant)
• Create Competency in the employee to perform his job well. including in relation to
• Technical and Process Knowledge
• Alignment to Organizational Strategic Objectives
• Needs and Expectations of his Stakeholders/ Customers (internal & external)
• Good Management Practices
• Best Practices that can assist Exceeding Stakeholder/ Customer Expectations
• Create a pool of trained manpower that can cost-effectively disseminate the program knowledge to a large number of employees inside the organization. (We recommend attending the 3 or 4 week program if this is the primary objective).
• Euro Training Instructors often act as mentors for your employees who have attended our training programs. Your organization or the individual participant can utilize this service to ensure effective post program reinforcement and application of skills and competencies acquired during the training - to develop his career further. (Please inquire about our post program mentoring plans)

1. As a participant you gain a multi-discipline understanding of the issues relevant to your job. This means that you will be able to understand and perform your relevant job like a Professional and Not like a Teenager/Novice. In other words this means post program when you take decisions related to your work you will start considering your works Implications on (as applicable): Needs and expectations of the different stakeholders; Strategic Objectives, Work Productivity, Legal & Contractual Obligations, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities....
2. The action plan you prepare and take away after the program will help you take initiative and make a positive difference in your business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.
3. Implementing what you learn in the program will lead to providing you a feeling of Job Satisfaction and reduce Monday Morning Blues.
4. The program ensures you will learn about and understand the Strategic Alignment Aspects of your job (as relevant) and in the process enable you to make a leadership contribution in your work area or organization.

Team Nominations : If the post program objective is to Assign the Participants to Roles that require (any of): Implement Changes, New Projects, eEnable Existing Processes, or Implement Improvements etc.. it is recommended that the organization nominate at least two participants together for this program. This will help the participants create a Critical Mass for the Change and support each other during such implementations.

Single Nominations will also be accepted for the program.

Single nominations can be used where the objective is to:-

1. Develop relevant personal skills, competencies and methodologies.
2. Audit this program for deciding its content and methodology's effectiveness in meeting your organizational needs (so in future teams can be sent to attend the program)
3. Train individuals for Relevant Leadership Roles in the Business unit or department.

English. Arabic, Spanish and Chinese language Translation Service is available by prior arrangement.

Certificate of attendance is awarded to all Participants attending 80% of the classes and on payment of program fees. After attending this program you can sit for a Certification Test - on successful passing and on instructor personal assessment you will be Certified as a Relevant Industry Professional. The decision of Euro Training Limited will be final in determining if you have the required competency to be Certified as such a Professional. Should you fail to get Certified the instructor may recommend further training before a redetermination may be made regarding your Certification. Professional Certifications will be valid for 5 years.

• USD $17,800 per participant for the 4 week Workshop (Part Scholarships are available for deserving participants on Merit-cum-Means Basis). Training Fee at UAE and India locations is $12,460 per participant.
• Training and Workshop Materials are included in the Fees. These training materials can also be purchased separately for $4000 each set for your Libraries or Internal Training Needs.

1. To register: Please send us an official letter confirming registration (on organizational letterhead). And send us a completed registration form –electronically fill-able is at- available at http://www.eurotraining.com/etl-reg.php You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is available at: http://www.eurotraining.com/fees.php .
3. Program Fee is
   • 1 week (5 day/30 hrs) Training Program:
     At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.
     Online eTraining Fee £2,000 (USD $2,500) per participant.
   • 6 day (36 hrs) Training Program (includes 1 day workshop): At Dubai, Kuwait, New Delhi, Qatar £5,100 (USD $6,500) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £5,610 (USD $7,150) per participant.
     Online eTraining Fee £2,500 (USD $3,125) per participant.
   • 2 week (60 hrs) Training Workshop (includes 1 week workshop):
     At Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
     Online eTraining Fee £3,500 (USD $4,375) per participant.
   • 3 week (90 hrs) Advanced Training Program (includes 1 week training + 1 week workshop + 1 week advanced training) (if available):
     At Dubai, Kuwait, New Delhi, Qatar £10,840 (USD $13,800) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £11,924 (USD $15,180) per participant.
     Online eTraining Fee £5,000 (USD $6,250) per participant.
   • 4 week (120 hrs) Professional Certification Training Workshop (includes 1 week training + 1 week workshop + 1 week advanced training + 1 week domain professional skills)(if available):
     At Dubai, Kuwait, New Delhi, Qatar £13,990 (USD $17,800) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £15,389 (USD $19,580) per participant.
     Online eTraining Fee £6,000 (USD $7,5000) per participant.
   and includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location.
7. All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
9. Provisional Registration : You can make a provisional registration by sending us an email – an official registration request can be made within 2 weeks. This will ensure we will reserve a seat. If The official registration request is not received within 2 weeks or at least 2 weeks before program start this provisional registration is automatically cancelled – we do request you to infrom us asap you have decided either way. All provisional registrations automatically cancel 2 weeks before program start.
10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.