Water Utility Restructuring (Full Project Cycle)

This program provides the participant the understanding, knowledge, skills, competencies, and implementation level detailed skills for Water Utility Restructuring for increasing Stakeholder Satisfaction, Productivity, Profitability, or possible preparation for Privatization. The program will build understanding of possible applicable Strategies for Water Utility Restructuring. This program will also discuss the methodology for analysis of the various possible Water Utility Restructuring Business Models.

Program will discuss the methodologies for Developing & Short-listing chosen Strategic Options. The program will discuss Preparing Implementation Plans for the Water Utility Restructuring. The participant will also learn how to Prepare Detailed Projections & Risk Assessments for the Implementation Plans. The program will discuss the Building & Implementation of a Near Real Time Water Utility Restructuring Project Management System. Participant will prepare a Detailed Action Plan to Implement a Possible Water Utility Restructuring Project in his organization. Program will also include a Professional Certification Test and Interview at the end of the Program to determine suitability for Professional certification.

This program will address Restructuring to solve any combination of Existing Water Utility issues including

(1) Supply-side and demand-side: aging infrastructure, declining quantity and or quality of water resources, increasing unpredictability of water resource availability (related to climate change), restricted access to water sources stemming from environmental protection measures, growing per capita demand, growing population, consumer expectations for higher levels of service, increasingly stringent water quality standards, high percentage of ‘unaccounted for water’ (primarily leaks).
(2) Financial: lack of funding for infrastructure renewals and replacement, past under-investment in infrastructure renewals and maintenance, water prices set below sustainable levels (do not support full lifecycle cost recovery), lack of reliable funding sources, dependence upon ad hoc government funding Governance, inefficient management, low transparency, poor accountability, absence of input mechanism for consumers into decision-making, lack of managerial autonomy of utility.

This program is intended for Professionals, Consultants and Managers working for Water Utility Restructuring Projects.

This program is also very useful for Water Utility Field and Office Supervisors, Managers and Consultants

1. Water Utility Restructuring (Full Project Cycle)
2. Business Aspects of Deregulating the Water Utility
3. Business Aspects of Promoting Investment in Water Utility
4. Social Aspects of a Privatized Deregulated Water Utility Market
5. Legal and Regulatory Aspects
6. Restructuring Business Models
   
   (1) Delegated management to a private operator
   (2) Corporatization of services provision
   (3) Delegated management to a public operator
   (4) A municipal commission
   (5) A municipal Business Unit
   (6) A municipal department
7. Operational Autonomy
8. Financial Autonomy & Assured Funding Sources
9. Accountability
10. Customer Orientation
11. Market Orientation
12. Transparency
13. Separate the assets, liabilities, workforce, costs and revenues
14. Modest Restructuring Models
    
    (1) Creating a performance plan with measurable deliverables
    (2) Creating a performance contract between the utility and the municipality or relevant agency
    (3) Creating a structure for monitoring performance, separate from the municipality
    (4) Creating incentives for management to meet and out-perform performance plan, such as bonuses
    (5) Institutional capacity building—training management to meet performance standards, out-perform, recruiting new or additional management with relevant expertise
    (6) Enhanced customer involvement and attention to customer concerns.
15. Water Utility Restructuring bringing Transparency into Existing Operations by Creating Separate Reporting Units
    
    (1) Creating a separate unit within the municipality or department with workforce specifically allocated to the unit
    (2) Separate accounts drawn up for the utility with clearly defined budget allocation and greater transparency regarding actual costs of operation
    (3) Allocation of portion of municipal debt and cost of servicing that debt
    (4) Allocating a portion of revenues to that service
    (5) Creating a clear reporting structure
16. More Complex Restructuring Models bringing in Private Players and Businesses
17. Legal, Regulatory and Dispute resolution framework
18. Regulator Appointment and Empowerment
19. Implementation of Good Practices in Utility Operators
20. Implementation of Benchmarked Best Practices in Utility Operators
21. Creating a Level Playing Field for New Investors & Entrants
22. Sharing Infrastructure Rules & Regulations
23. Pricing Systems for Water and Pipeline Infrastructure Usage
24. The Water Utility Market
25. Deregulated Contract Structures
26. Encouraging Water Conservation & Harvesting
27. Facilitation of National Strategy for Water Utilities
28. Handling Peak Demands
29. Handling different Water Utility Cost Structures
30. Remedying Economic Feasibility Gaps for New Water Utilities in Priority Areas
31. Handling Stranded Costs (unrecoverable dues)
32. Process for Government to Issue Water Supply Guidelines
33. A step-by-step Roadmap for Water Utility Market Restructuring
34. A step-by-step Roadmap for Privatization of Government & Municipal Owned Utilities
35. Ensuring Coordination and cooperation between Water Utility Companies, New Entrant Utility Companies, Industry Leaders, Social Pressure Groups and Government.
36. Special Government Policy Implementation Issues
    
    (1) Concessional Tariffs for Smaller Consumers
    (2) Extension of Water Network to Remote Areas
    (3) Extension of Networks to National Priority Areas
    (4) Promoting Local Industry & Business...
37. Underground Water Aspects
38. Sharing of Water Resources in Reservoirs and Rivers
39. Market Coordination & Oversight Arrangements
40. Not-for-Profit Independent System Operators
41. Water Main Lines & Plants Network Management Responsibility Allocation
42. Environment Protection
43. Promotion of Water Conservation
44. Positive & Negative Incentives for Water Conservation & Sustainability
45. Evaluating Performance of Deregulator Water Utility Market
46. Workshop 1
47. Program Recommendations
48. Participant Individualized Action Plan

Program General Methodology











































































































































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Euro Training is in the business of providing

1. Knowhow and Technology Transfer to the Participants.
2. Multi-discipline understanding, skills, competencies and step-by-step analytic understanding of the program topics and issues (this understanding would otherwise have come from years of very rich work experience).
3. Knowledge framework which will enable the participant to catch his own past/present/future job related experience and understand its relevance to the job decisions.
4. Training that empowers the participant to identify, support and implement improvements in his job, team, section, department or organization.

A 6 Day program participant will take away

1. A Multi Discipline Knowledge Framework that will help the participant make sense of, put in the proper context and learn from his previous, present and future experience on the work. He will also take away Program (Instructors) Recommendations and an Outline Action Plan. The Action Plan provides a Road Map for Implementing (in his work) what he has learnt during the program.
2. The Six day program add a 1 day workshop to the 1 week (5 day) program. This workshop helps the participant apply (hands on) what he has learnt during the first 5 days of the program. The workshops typical help convert the various program learnings into an Outline Action Plan.

(Benefits Made possible by Euro Training's unique, multidiscipline, customer focused easy to understand and apply training methodology that relies on Industry Good and Best Practices)

• This training is an effective way to quickly make the participant competent, effective and productive on his job. Each program is customized and made useful for...
• Training new employees to get them productive quickly on relevant jobs
• Existing Employees Transferred to a New Training Program Relevant Assignment or being prepared for such an assignment as part of his career development
• Team Building Training Just Prior to a Relevant New Project, New Initiative, New Technology, New System, New Improvement, New Emphasis or New Strategy being Planned or Implemented in the Organization (requires sending 2 or more team members together to the same program at the same location and dates)
• Create Competency and Skills in participant to incorporate in his job performance (as relevant and to the depth allowed by the program duration)...
• Technical and Process Knowhow
• Alignment to the Needs and Expectations of Stakeholders/ Customers (internal & external)
• Alignment to Organizational Strategic Objectives
• Good Management Practices meeting Recommendations and Requirements of the Relevant Industry Standards
• Best Practices that assist Making Dramatic Improvements, including as relevant, Productivity Improvements, Product and Service Differentiation, Big Performance Improvements and Generally Exceeding Stakeholder/ Customer Expectations
• Create a pool of trained (instructor) manpower that can cost-effectively disseminate the program knowhow to a large number of employees inside the organization. (We recommend attending the 2 to 4 week program version if this is the primary objective)
• Euro Training Instructors often act as mentors for your employees who have attended our training programs. Your organization or the individual participant can utilize this service to ensure effective post program reinforcement and application of skills and competencies acquired during the training - to develop his career and performance further. (This depends on the relationship you participant builds with the Instructors. Please inquire about our post program mentoring plans)

1. As a participant you gain a multi-discipline understanding of the issues, analysis competency and methods relevant to your program topics and modules. This means that you will be able to understand and perform your relevant job like a Professional and Not like a Just-Graduated-Professional/Teenager/Novice. In other words this means post program when you take decisions related to your work you will start considering your work's Implications on (as applicable): Technology Options, Risks, Needs and Expectations of the different stakeholders; Strategic Alignment, Work Productivity, Legal & Contractual Obligations, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities.... and more as relevant.
2. The action plan outline you prepare and take away after the program will help you take initiative and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.
3. Implementing what you learn in the program will lead to providing you a feeling of Job Satisfaction, Self Esteem and reduce Monday Morning Blues.
4. The program ensures you will learn about and understand the Strategic Alignment Aspects of your job (as relevant) and in the process enable you to make a leadership contribution in your work area, team or organization.

Team Nominations : Team Nominations (training teams): If the post program objective is to Assign the Participants to Roles that require (any of): Implement Changes requiring Establishing Teams, Work on New Projects, eEnable Existing Processes, Implementing a Relevant Data Analytic Project, Building a Knowledge System, Building a Quality Assured System, Adopting and/or Implementing ISO9001 or other Industry Standards, Setting-up KPI's or Service Level Agreements (SLA's), Setting up a Balanced Score Card System, Setting Up an Early Warning System... it is recommended that the organization nominate at least two participants together for this program. This will help the participants create a Critical Mass for the Change and support each other during such implementations.

Single Nominations will also be accepted for the program.

Single participant nominations can be made where the objective is to:-

1. Refresh and Upgrade skills, analytic abilities and competencies of existing employees, or, Develop relevant skills, analytic abilities and competencies in new employees assigned these responsibilities.
2. Training promising experienced employee to take on Mentoring/ Instructor roles in this knowledge area.
3. Train individuals for Leadership Role in Teams, Section, Business Unit, Department or Organization.

All Programs are in English. Arabic Language Support is also Available. French and Spanish Translation Service is available by prior arrangement.

Certificate of attendance is awarded to all Participants attending and on payment of program fees. Further, if you attend a 3 or 4 week training program (including cumulatively 3 weeks over a 3 year period) you can sit for a Certification Test. On successful passing the Test and on instructor favorable personal assessment you will be Certified as a Relevant Industry Professional. The decision of Euro Training Limited will be final in determining if you have Acquired the required competency to be Certified as such a Professional. Should you fail to get Certified the instructor may recommend further training or study before a redetermination may be made regarding your Certification. Professional Certifications are valid for 5 years.

• USD $6,500 per participant for the 6 day Program (Part Scholarships are available for deserving participants on Merit-cum-Means Basis). Training Fee at UAE and India locations is $5,500 per participant.
• Training and Workshop Materials are included in the Fees. These training materials can also be purchased separately for $2,000 each set for your Libraries or Internal Training Needs.

1. To register: Please send us an official letter confirming registration (on organizational letterhead). And send us a completed registration form –electronically fill-able is at- available at http://www.eurotraining.com/etl-reg.php You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is available at: http://www.eurotraining.com/fees.php .
3. Program Fee is
   • 1 week (5 day/30 hrs) Training Program:
     At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.
     Online eTraining Fee £2,000 (USD $2,500) per participant.
   • 6 day (36 hrs) Training Program (includes 1 day workshop): At Dubai, Kuwait, New Delhi, Qatar £5,100 (USD $6,500) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £5,610 (USD $7,150) per participant.
     Online eTraining Fee £2,500 (USD $3,125) per participant.
   • 2 week (60 hrs) Training Workshop (includes 1 week workshop):
     At Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
     Online eTraining Fee £3,500 (USD $4,375) per participant.
   • 3 week (90 hrs) Advanced Training Program (includes 1 week training + 1 week workshop + 1 week advanced training) (if available):
     At Dubai, Kuwait, New Delhi, Qatar £10,840 (USD $13,800) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £11,924 (USD $15,180) per participant.
     Online eTraining Fee £5,000 (USD $6,250) per participant.
   • 4 week (120 hrs) Professional Certification Training Workshop (includes 1 week training + 1 week workshop + 1 week advanced training + 1 week domain professional skills)(if available):
     At Dubai, Kuwait, New Delhi, Qatar £13,990 (USD $17,800) per participant.
     At London, US Locations, Europe, Malaysia, Singapore £15,389 (USD $19,580) per participant.
     Online eTraining Fee £6,000 (USD $7,5000) per participant.
   and includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location.
7. All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
9. Provisional Registration : You can make a provisional registration by sending us an email – an official registration request can be made within 2 weeks. This will ensure we will reserve a seat. If The official registration request is not received within 2 weeks or at least 2 weeks before program start this provisional registration is automatically cancelled – we do request you to infrom us asap you have decided either way. All provisional registrations automatically cancel 2 weeks before program start.
10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.