1. In this program participant will learn about how to provide Leadership for Meeting Expectations, Exceeding Expectations and Delighting the Customers or Users.

2. This advanced program helps transit the Security Manager from Security/Police/Military Management Culture to Commercial and Business Customer Treatment Culture.

3. In this program the participant will understand the Corporate Strategy Aligned Security Management System Requirements.

4. This program will discuss Understanding the Security Environment, Latest Technologies & Tools Available, Data Analytics and Artificial Intelligence Methods for Corporate or Public Facility Security Management.

5. Program will also provide the participant a detailed analytical understanding of
   
   (1) Customer Way of Thinking
   
   (2) Customer Needs
   
   (3) Customer Expectations
   
   (4) How to Validate the Customer Needs and Expectations
   
   (5) The sub-processes required to be incorporated into security processes to ensure Customer Satisfaction
   
   (6) Planning for Exceeding Security Customer Expectations
   
   (7) Security Personnel Training Needs
   
   (8) Developing the Customer Focused Culture in Security Staff
   
   (9) Motivational Systems that can be established to encourage these objectives are met.

6. The participant will be introduced to the
   
   (1) Latest Security Sensors and Tools,
   
   (2) Security Knowledgebases
   
   (3) Data Analytic and Artificial Intelligence Tools and Methods available to Implement a high level of non-intrusive security systems and processes.
   
   By the end of the program the participant will agree a personalized Outline Action Plan outline, to implement in his security work area, to achieve the program recommendations without compromising Organizational Security Objectives.

1. This program is intended for Security Supervisors, Team Leaders and Managers.

2. This program is also useful for Security Consultants and Executive Managers responsible for Providing Leadership to their Security Section.

Professional Certification Workshop Outcomes and Takeaways

1. Knowhow and Technology Transfer to the Participants.

2. Building Job Oriented Understanding, Competencies & Process Knowledge.

3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect

4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways

1. A-Z Knowhow and Step-by-Step Process Knowledge

2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
   The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
   This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)

1. Improved Performance through

• Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)

• Customer Satisfaction

• Strategic Alignment

2. Multi-discipline Empowered Employee

• Multi-Stakeholder Focus

• Customer Focus

• Operational Focus

• Strategic Focus

• Management by Facts (Data Analysis & Performance Evaluation)

3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
   Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)

4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

1. Job Satisfaction that will come when satisfying your customers

2. Respect that will come when you are Recognized by your Peers

3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling

4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification