Understanding, Meeting & Exceeding Customer Expectations. Customer Centric Culture. Customer Service & Relationship Management. Call Center and Help Desk Managementhttp://www.eurotraining.com/plist/psumm/customerfocus-training-1w.pdf



ACC603

Advanced Call & Contact Centre Strategies, Processes & Skills
Advanced Customer-Centric Service Culture Strategies, Processes & Skills
Customer Management using Data Analytics, BI & AI
Call & Contact Centre Strategies, Processes & Skills
Customer Focus for Front-Line Managers/Supervisors
Customer Focused IT Department Management
Customer Management Strategies, Processes & Skills
Customer Satisfaction-Risk Management
Customer Service Management
Customer-Centric Service Culture Strategies, Processes & Skills
Implementing Good Management Practices in your Executive Office
Implementing Good Management Practices in your Help Desk Unit
Setting Up a Customer Focused Management System
Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
Systematic Approach to Do it Right First Time - Improving Customer Satisfaction & Reducing Costs


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