Training Programs covering Commercial Negotiation Skills Advanced Program Training, Communication and Interpersonal Skills Advanced Training, Communication Essentials Training, Customer Focus for Front-Line Managers/Supervisors Training, Customer Service Management Training, High Impact Business Communication Training, Negotiating Contracts Effectively Training, Negotiation Professional Skills Training, Professional Communication Skills Training, Systematic Approach to Do it Right First Time - Improving Customer Satisfaction & Reducing Costs Training

Skills & Competencies for Meeting, Building Loyalty & Exceeding Customer Expectations

2 Week Workshops	1 Week Training	Email
Advanced Call & Contact Centre Strategies, Processes & Skills	ACC603
Advanced Customer-Centric Service Culture Strategies, Processes & Skills	ACC599
Customer Management Management using Data Analytics, BI & AI	BDA801-2
Call & Contact Centre Strategies, Processes & Skills	CCS602
Customer Focus for Front-Line Managers/Supervisors	CFM405-2
Customer Focused IT Department Management	BIT501-2
Customer Management Strategies, Processes & Skills	CMS615
Customer Satisfaction-Risk Management	XRM965-2
Customer Service Management	CSM420-2
Customer-Centric Service Culture Strategies, Processes & Skills	CCS598
Implementing Good Management Practices in your Executive Office	BEO701-2
Implementing Good Management Practices in your Help Desk Unit	BHD701-2
Setting Up a Customer Focused Management System	QCF602-2
Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives	CSP904-2
Systematic Approach to Do it Right First Time - Improving Customer Satisfaction & Reducing Costs	MSA870-2

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