General Business Skills, Front Office Management, Help Desk Management, eServices & Customer Satisfaction Management - Certifications, Training Workshops, Seminars at San Francisco, Dubai, New York, London, Kuala Lumpur, New Delhi, Qatar, Kuwait, Paris, Istanbul, Abu Dhabi

Administration Office Management Processes & Skills	OSM521
Advanced Effective Technical Writing and Presentation Skills	JTW902-6
Business and IT Process Outsourcing - Management Skills	BPO820-6
Call Centre Management - Own or Outsourced	CCM400-6
Customer Satisfaction-Risk Management	XRM965-6
Customer Service Management	CSM420-6
Effective Technical Writing and Presentation Skills	JTW901-6
Effectively Managing Contracted-Out Manpower and Services	QCM682-6
Executive Secretary Development	ESD590-6
High Performing Executive Assistant Processes & Skills	OEA522
IT Service Outsourcing Best Practices	ITS470-6
Office Productivity Improvement Technologies and Implementation Strategies	ITP522-6
Public Event Management	PEM680-6
Public Relations IT Tools and Methods	PRT645-6
Reputation Management - Team, Department or Organizational	RMT423-6
Setting Up a Customer Focused Management System	QCF602-6
Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives	CSP904-6
Strategic Skills for Executive Secretaries	OST523
Systematic Approach to Do it Right First Time - Improving Customer Satisfaction and Reducing Costs	MSA870-6

Good & Best Practices for Front & Back Office Management