1. Front Office performance evaluation and audit is a systematic process aimed at assessing the efficiency, accuracy, and effectiveness of the front-office operations within an organization.

2. This Certification Program builds Professional Level Skill & Competency in Front Office Performance Evaluation and Operational Audit through providing Professional Level Knowledge, Skills, Competencies, Strategic Insights, Aligned Vision and Management Processes.

3. Participant will gain a Multi Discipline, Multi Stakeholder understanding for Front Office Operational Audit so as to develop skills for Identifying and Proposing Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management.

4. Front Office Performance Evaluation and Audit will be conducted against the Subscribed Planned Service Quality, Industry Standards, Organizational Policy, Front Office Strategic Objectives, Operational Strategies and Plans, Operational Targets, Standard Operating Procedures, Work Controls, Good Practices, Best Practices, benchmarking with leading organizations worldwide.

5. Participant will also learn to leverage Data Analytics and Artificial Intelligence to provides the Decision Makers adequate, timely and Proactive Insights for Front Office Management Decisions and Interventions.

6. Program will cover Evaluating Quality of Knowledgebases, Compliance with Regulations, Efficiency and Timeliness, Resource Utilization and Productivity, Technology Adoption, Data Protection, Staff Training, Customer Satisfaction, and Business Continuity Planning.

1. This program is intended for Front Office Performance Evaluation and Operational Audit Professionals, Managers, Auditors and other Front Office Professionals and Consultants.

2. This program is also designed for Professionals and Teams assigned responsibility for Identifying and Implementing Improvements in Front Office including New Technologies, Data Analytic and Artificial Intelligence Solutions for Audit, Performance Reporting, Suggestion Systems, and Decision Support Dashboards...

Professional Certification Workshop Outcomes and Takeaways

1. Knowhow and Technology Transfer to the Participants.

2. Building Job Oriented Understanding, Competencies & Process Knowledge.

3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect

4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways

1. A-Z Knowhow and Step-by-Step Process Knowledge

2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
   The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
   This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)

1. Improved Performance through

• Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)

• Customer Satisfaction

• Strategic Alignment

2. Multi-discipline Empowered Employee

• Multi-Stakeholder Focus

• Customer Focus

• Operational Focus

• Strategic Focus

• Management by Facts (Data Analysis & Performance Evaluation)

3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
   Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)

4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

1. Job Satisfaction that will come when satisfying your customers

2. Respect that will come when you are Recognized by your Peers

3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling

4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification