1. This comprehensive program content equips participants to excel as Customer Focused IT Managers by providing them with the skills to lead IT teams while prioritizing exceptional customer experiences. The program covers various domains, including communication, user experience, project management, leadership, and ethical considerations, ensuring that participants are well-prepared to integrate customer-centric principles into their IT management roles.

2. The 21st Century Approach to Management is be Customer Focused. The customer is the reason we are in business. Our Work and Resource priorities should be dictated by the Internal and External Customer Expectations. This program builds in the participant the knowledge and skills required to help him lead and Implement a Customer Focused Management System in his IT Unit.

3. There are Internationally recognized Good and Best Practices that Need to be Implemented in your IT Unit to create the Exceeding Customer Expectations Work Culture and Systems.

4. This program will provide Participant a Step by Step Approach to Implement such a system.

5. This Customer Focused IT Management program further includes Hands on workshops, Deeper Insights into Discussed Customer Focused IT Management Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Customer Focused IT Management Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Customer Focused IT Management Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Customer Focused IT Management Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Customer Focused IT Management Knowledge Management Systems to Support Decisions; Developing Professional Skills & Competency System to Brief, Coach and Train Professionals; Customer Focused IT Management Professional Certification Tests & Interviews to Quality for Professional Certification; Program Recommendations, and, Preparing a Detailed Personalized Customer Focused IT Management Improvement Action Plan.

6. This comprehensive and specialized program equips participants to excel as Customer Focused IT Managers, prepared to lead IT teams that prioritize customer value, satisfaction, and exceptional experiences. By addressing a wide range of customer-centric strategies and industries, participants will be well-equipped to adapt and deliver results in various business contexts.

1. All Senior & Middle Level IT Professionals & Managers who are or will soon be assigned responsibility to make Improvements and Increase Customer Satisfaction Levels in any of the IT Units.

2. This program will also help the Consultants and Program Managers practically understand 'What it will take to Implement Step-by-Step Processes that lead to Customer Delight".

Professional Certification Workshop Outcomes and Takeaways

1. Knowhow and Technology Transfer to the Participants.

2. Building Job Oriented Understanding, Competencies & Process Knowledge.

3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect

4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways

1. A-Z Knowhow and Step-by-Step Process Knowledge

2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
   The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
   This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)

1. Improved Performance through

• Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)

• Customer Satisfaction

• Strategic Alignment

2. Multi-discipline Empowered Employee

• Multi-Stakeholder Focus

• Customer Focus

• Operational Focus

• Strategic Focus

• Management by Facts (Data Analysis & Performance Evaluation)

3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
   Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)

4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

1. Job Satisfaction that will come when satisfying your customers

2. Respect that will come when you are Recognized by your Peers

3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling

4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification