This Process Approach Training provides the Knowhow for Implementing Good and Best Practices for Monitoring and Managing Ongoing BOT/PPP Projects during the Service Provision and Revenue Generation Period.
PPP and BOT Projects have been the Government Method of choice to enable Rapid Economic and Service Development even in the face of Limited Resources.
These projects have provisions to ensure the Intended Objectives including Local Community Development, Service Improvement, Efficient Operations and Reasonable Costs for the Users are achieved. Historically, User Perceived operational stage performance of the BOT/PPP Projects is not very encouraging.
This program will discuss the Problems Projects face, and the solution methodology, during Post Completion Operational Phase.
This program will discuss the Good and Best Practices for Monitoring & Reporting Ongoing PPP Project Performance and Community Feedback.
This program will recommend Models for Data Analytics for providing Real Time Performance and Monitoring Insight for the BOT Project. The program will also discuss possible Artificial Intelligence Based Proactive Management Insight and Decision Support Recommendations.
Who Should Attend
This Work Processes Good and Best Practices program is intended for Operational BOT/PPP Professionals and Project Managers.
This Job Process Competency program will also be very useful for BOT/PPP Project Planners, Auditors & Finance Department Personnel.
Program Content & Processes
Operational Phase Management Processes on BOT/PPP Projects (Post Completion)
Business Aspects of Ongoing BOT/PPP Projects
Business Aspects of Service Quality
Business Aspects of Revenue Generation
Business Aspects of Allowable Expense
Monitoring Local Community Development CSR Projects
Service Quality Measurement & Analysis
Service Improvement Processes
Service Fee Setting Process
Meeting Original Project Objectives
User Satisfaction
Project Communications with all Stakeholders
Ensuring Proper Accounting & Allocation of Project Revenues
Project Quality Performance Monitoring
Deductions Due to Project Quality Not Being Met
Project Revenue Leakage Prevention
Project Allowable Expenses Monitoring
Value Engineering Processes
Improvement Implementation
Expenses Caused by Cost Allowable Risks and Works
Mitigation Analysis for Expenses
Auditing for Fraud and Misreporting Costs and Revenue
Documenting and Record Keeping Good Practices
Effectively communicating lessons learnt
Building a an Operational BOT/PPP Project Management Knowledgebase
Processes for Deeper Insights into Operational Phase Management Processes & Competencies
Operational Phase Good Management Practices
Operational Phase Best Benchmarked Management Practices
Workshop 1
Operational Phase Performance Evaluation System
Meaningful Operational Phase KPIs Identification and Measurement
Workshop 2
Building a BOT/PPP Operational Phase Process Knowledge System