Specific Job Releted Process Knowledge and Skills
Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
CFM405-2
2 Week Business Process Good & Best Practices
Customer Focused Front-Line Staff Processes
Building Hands-on Skills & Competencies in
Ensuring Performance Priorities are Customer Focused
Prioritizing Resources to Meet & Exceed Stakeholder Expectations
- What Satisfies Customers & Stakeholders?
- Methodology to Understand Customer Needs, Real Needs & Expectations
- Planning & Operational Implementation of Customer Focused Management
- Real-Time & Proactive Customer Satisfaction Measurement & Remedial Actions
www.eurotraining.com/bro/cfm405-2.php
2 Week Job Process Good & Best Practices Training
New Delhi
| Kualalumpur
|
London
| New York
|
Seattle, USA
| New Delhi
|
Kualalumpur
| New Delhi
|
London
| New York
|
Seattle
| Istanbul
|
New Delhi
| Kualalumpur
|
New Delhi
| London
|
New York
| Seattle, USA
|
London
| Dubai
|
Kualalumpur
| Dubai
|
London
| New York
|
Seattle, USA
| Istanbul
|
New York
| Dubai 27 April-8 May 2025
|
London 25 May-5 June 2025
|
Useful Links
What is Covered in this Program?
Customer Focused Front-Line Staff play a vital role in Implementing Processes that shape the customer experience and ensure customer satisfaction and loyalty. Effective processes for these roles help in delivering consistent, high-quality service.
This Customer Focused Front-Line Work Process Good and Best Practices Program Builds Understanding, Skills and Competencies for Analyzing, Implementing and ensuring Customer satisfaction in your Organization, Business Unit and Job Processes.
Customer Focused Front-Line Staff play a vital role in Implementing Processes that shape the customer experience and ensure customer satisfaction and loyalty. Effective processes for these roles help in delivering consistent, high-quality service.
This Customer Focused Front-Line Work Process Good and Best Practices Program Builds Understanding, Skills and Competencies for Analyzing, Implementing and ensuring Customer satisfaction in your Organization, Business Unit and Job Processes.
Program will disciss Processes for Satisfying the Customers including meeting the Customer Stated Needs, Real Needs, Expectations and where possible Exceeding Expectations.
Many times Customers may not be experts on the item or service they want from you. They look to you to use your perceived or real expertise to solve their problem, and this you must using the methods mentioned in this program.
This program will discuss Good and Best Practice Processes for Front Line Staff.
Many times Customers may not be experts on the item or service they want from you. They look to you to use your perceived or real expertise to solve their problem, and this you must using the methods mentioned in this program.
This program will discuss Good and Best Practice Processes for Front Line Staff.
This program provides the participant the Process knowledge and practical skills to understand, analyze and implement Customer Satisfaction and Delight in this New Digitized Business Environment.
Program will provide detailed step by step understanding of how to identify and implement the above practices in his business Unit, Team, department and organization.
Who Should Attend?
This Program is intended for all Customer Facing Professionals, Consultants and Managers. Program will help participant become productive quickly in setting up and managing a Hybrid and Digitized Internal and External Customer Focused Operations.
This Program is used to train New Hybrid and Digitized Customer Service implementation and improvement teams. This program will also be very useful for training professionals or teams just prior to hiring a consultant to advise the organization on Customer Facing initiatives and Improvements.
Program Content & Modules
Customer Focused Front-Line Staff Processes
What Satisfies Customers & Stakeholders?
Identifying the Internal & External Customers
Understanding Customer Needs, Real Needs & Expectations
Customer Contracting Process
Customer Onboarding and First Contact Management Processes
Processes for hiring appropriate Front Line Professionals
Processes for Training Front Line Professionals
Processes for Interacting at Each Customer Interface Point
Processes for Customer Feedback
Processes for Improvements based on feedback and Performance Evaluation
Processes for Performance Evaluation
Processes for Creating Customer Focused Culture
Processes to Identify and Analyze Latest Service Technologies
Processes to Implement Relevant New Technologies
Processes for Continual Improvement
Process to Align Customer Service to Organizational Vision and Strategies
Process to Identify and Classify Customers and Stakeholders
Process to Identify applicable Good Practices for Customer Service
Process to Setting Service Targets for Each Group of Customers
Process for Planning Resources for Customer Services
Processes for Training Customer Service Teams
Process to Empower Service Teams
Process to Motivate Service Team
Process to Communication System for Service Teams
Process to Operational Management of Customer Services
Process to Performence Measurement and Satisfaction Measurement
Process for Customer Service Remedial Actions Management
Process to Identify, Analyze International Best Practices
Process to Identify and Consider Exceeding Customer Expectations
Process to Analyze Adding Value to Customer Products and Services
Process to Solve Customer Problems and Issues
Processes for Converting Dissatisfied Customers into Exceeded Expectations Customers
Process for Identifying and Analyze Best Benchmarked Practices for Customer Delight
Process for Strategic Alignment for Management Customer Satisfaction
Process to evaluate Performance against Key Performance Indicators
Processes to Identify and Implement Special Customer Satisfaction Subprocesses in Digitized Business Environment
Process for Planning Customer Service Strategic Initiatives
Program Recommendations
Personalized Customer Focused Management Processes Improvement Action Plan
2 Week Job Process Skills Training
Outcomes & Takeaways
Job Process Good & Best Practices Workshop Outcomes and Takeaways
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
Benefits to the Organization Sponsoring Participants to this program
(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)
This Euro Training programs is different. It develops practical Job Process Skills.
Benefits you may see in participant post program behavior...Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
Higher level of Relevant Multi-discipline Job Process Skills
Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
How your Participant will Change after attending the program?...
Increased Work Process Performance Knowledge
Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
Type of improvements the participant will be trained to analyze and implement include (as relevant)
(a) Productivity Improvements
(b) Product and Service Differentiation
(c) Exceeding Stakeholder & Customer Expectations.Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.
Participant Individual Career Benefits
Job Satisfaction & Advancement
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
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