Euro Training Global Limited / Ai Knowledge Systems Limited Training Programs, Workshops and Professional Certifications
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Now Incorporated in Each 2 Week Training Skills for

Program Specific Job Process Performance, Reviewing Ai Outputs, Trainer of Ai Systems, Interrogating Ai Systems, and Possibly Transforming into a 20 year Experienced Inter-Discipline Domain Expert. Programs Updated to Leverage the Best of Digital Transformation, Data Analytics and Artificial Intelligence Ai.
Each program participant will get 1 year free individual license access to a Program Domain Specific Ai System to Answer his job related queries.
Audio version brochure
CFM405-2
2 Week Leveraging Artificial Intelligence Advanced Training

Customer Focused Front-Line Staff Management Leveraging Ai

Building Hands-on Skills & Competencies in

  1. What Satisfies Customers & Stakeholders?
  2. Methodology to Understand Customer Needs, Real Needs & Expectations
  3. Planning & Operational Implementation of Customer Focused Management
  4. Real-Time & Proactive Customer Satisfaction Measurement & Remedial Actions
www.eurotraining.com/bro/cfm405-2.php

2 Week Training Programs

Kualalumpur
20-31 Jan 2025
Dubai
3-14 Feb 2025
London
17-28 Feb 2025
New York
2-13 March 2025
Seattle, USA
16-27 March 2025
Istanbul
30 March-10 April 2025
New York
13-24 April 2025
Dubai
27 April-8 May 2025
Kualalumpur
11-22 May 2025
London
25 May-5 June 2025


Useful Links


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Program Objectives


Provide Skills for:
  1. This Customer Focused Front-Line Professional Certification Training Builds Understanding, Skills and Competencies for Analyzing, Implementing and ensuring Customer satisfaction in your Organization, Business Unit and Job Processes.
  2. Satisfying the Customers includes meeting the Customer Stated Needs, Real Needs, Expectations and where possible Exceeding Expectations.

Many times Customers may not be experts on the item or service they want from you. They look to you to use your perceived or real expertise to solve their problem, and this you must using the methods mentioned in this program.

  1. This program will discuss Good and Best Practice methodologies to apply all the above.
  2. This program will provide the participant the knowledge and practical skills to understand, analyze and implement Customer Satisfaction and Delight in this New Digitized Business Environment.

Program will provide detailed step by step understanding of how to identify and implement the above practices in his business Unit, Team, department and organization.

Who should Attend?


  1. Customer Service Managers, Retail Supervisors. Internal & External Customer Facing Staff.
  2. Emerging Leaders and Team Leads, Assistant Managers, Shift Leaders
  3. Program Content & Modules
  4. Customer Focused Front-Line Staff Management Leveraging Ai
  5. Module 1: The Role of Front-Line Staff in Customer Experience
  6. What Satisfies Customers & Stakeholders?
  7. Identifying the Internal & External Customers
  8. Understanding Customer Needs, Real Needs & Expectations
  9. Understanding the Importance of First Impressions
  10. The Customer Journey: From Awareness to Loyalty
  11. Front-Line Staff as Brand Ambassadors
  12. How AI is Transforming Front-Line Customer Interactions
  13. Module 2: Customer Service Excellence & Communication Skills
  14. Essential Verbal & Non-Verbal Communication Techniques
  15. Active Listening & Emotional Intelligence in Customer Service
  16. Handling Difficult Customers & Conflict Resolution
  17. AI-Powered Sentiment Analysis for Customer Conversations
  18. Module 3: AI-Driven Customer Insights & Personalization
  19. Leveraging AI for Customer Behavior Analysis
  20. AI-Powered Chatbots & Virtual Assistants for Front-Line Support
  21. Predictive Analytics for Anticipating Customer Needs
  22. Automating Personalized Customer Recommendations with AI
  23. Module 4: Effective Front-Line Staff Management & Team Motivation
  24. Setting Clear Expectations & Defining Performance Metrics
  25. Coaching & Feedback Techniques for Front-Line Teams
  26. AI-Enabled Employee Performance Tracking & Predictive HR Analytics
  27. Building a Culture of Recognition & Incentives Using AI-Driven Insights
  28. Module 5: AI-Powered Customer Support Systems & Automation
  29. Integrating AI into CRM Systems (Salesforce, Zendesk, HubSpot)
  30. How AI Can Automate Repetitive Customer Service Tasks
  31. AI Chatbots vs. Human Interaction: Finding the Right Balance
  32. Case Studies on AI-Enhanced Front-Line Customer Support
  33. Module 6: Conflict Resolution & Complaint Handling Strategies
  34. Understanding the Psychology of Customer Complaints
  35. De-escalation Techniques for Difficult Situations
  36. AI-Powered Real-Time Sentiment Detection for Early Issue Resolution
  37. Turning Complaints into Opportunities for Customer Retention
  38. Module 7: AI-Enabled Training & Continuous Learning for Front-Line Teams
  39. AI-Based Employee Training Platforms & E-Learning Modules
  40. Role-Playing & Simulation Exercises with AI Support
  41. Real-Time AI-Driven Coaching & Performance Feedback
  42. Developing a Growth Mindset & Lifelong Learning Culture
  43. Module 8: Front-Line Crisis Management & Service Recovery
  44. Managing Customer Expectations During Service Disruptions
  45. AI in Crisis Response & Real-Time Customer Communication
  46. Developing a Service Recovery Framework
  47. Best Practices from Leading AI-Powered Customer Service Companies
  48. Module 9: AI-Driven Data Analytics & Decision-Making in Customer Service
  49. Using Data for Performance Monitoring & Decision-Making
  50. AI-Powered Predictive Customer Satisfaction Analysis
  51. Program Recommendations
  52. End of Program Ai Leveraging Action Plan

2 Week Job Process Skills Training

Outcomes & Takeaways

Job Process Good & Best Practices Workshop Outcomes and Takeaways
  1. The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
  2. A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
  3. The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
  4. What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
  1. Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
  2. Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)

  • This Euro Training programs is different. It develops practical Job Process Skills.

    Benefits you may see in participant post program behavior...
    • Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
    • Higher level of Relevant Multi-discipline Job Process Skills
    • Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
  • How your Participant will Change after attending the program?...
    • Increased Work Process Performance Knowledge
    • Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
    • Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
    • Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
    • Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
  • Type of improvements the participant will be trained to analyze and implement include (as relevant)

          (a) Productivity Improvements

          (b) Product and Service Differentiation

          (c) Exceeding Stakeholder & Customer Expectations.
  • Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.

Participant Individual Career Benefits
Job Satisfaction & Advancement

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
  2. Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
  4. Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects     (as applicable):

    Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).

Registration Form

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Registration & Fee Information (2 Week Workshops)

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • 2 week (60 hrs) Training Workshop:
      Classroom Training at Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
      Classroom Training at London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
      Online eTraining Fee £3,500 (USD $4,375) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Euro Training, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

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