Euro Training Limited Training Programs, Workshops and Professional Certifications
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CFM405-4
4 Week Professional Job Certification Training

Certified Customer Focused Front-Line Professional

Building Professional Certification Skills & Competencies in

  1. What Satisfies Customers & Stakeholders?
  2. Methodology to Understand Customer Needs, Real Needs & Expectations
  3. Planning & Operational Implementation of Customer Focused Management
  4. Real-Time & Proactive Customer Satisfaction Measurement & Remedial Actions
www.eurotraining.com/bro/cfm405-4.php

Training Dates Certification Programs

London
20 May - 14 June 2024
New York
3 June - 12 July 2024
Seattle, USA
17 June - 12 July 2024
New Delhi
1-26 July 2024
Kualalumpur
15 July - 9 Aug 2024
New Delhi
29 July - 23 Aug 2024
London
12 Aug - 6 Sept 2024
New York
26 Aug-20 Sept 2024
Seattle
9 Sept - 4 Oct 2024
Istanbul
23 Sept-18 Oct 2024
New Delhi
7 Oct - 1 Nov 2024
Kualalumpur
21 Oct-15 Nov 2024
New Delhi
4-29 Nov 2024
London
18 Nov- 13 Dec 2024
New York
2-27 Dec 2024
Seattle, USA
16 Dec 2024 -10 Jan 2025
London
30 Dec 2024- 24 Jan 2025
Dubai
6-31 Jan 2025
Kualalumpur
20 Jan-14 Feb 2025
Dubai
3-28 Feb 2025
London
17 Feb-14 March 2025
New York
2-27 March 2025
Seattle, USA
16 March-10 April 2025
Istanbul
30 March-24 April 2025
New York
13 April-8 May 2025
Dubai
27 April-22 May 2025
Kualalumpur
11 May-5 June 2025
London 25 May-19 June 2025




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What is Covered in this Program?

  1. This Customer Focused Front-Line Professional Certification Training Builds Understanding, Skills and Competencies for Analyzing, Implementing and ensuring Customer satisfaction in your Organization, Business Unit and Job Processes.
  2. Satisfying the Customers includes meeting the Customer Stated Needs, Real Needs, Expectations and where possible Exceeding Expectations.
  3. Many times Customers may not be experts on the item or service they want from you. They look to you to use your perceived or real expertise to solve their problem, and this you must using the methods mentioned in this program.
  4. This program will discuss Good and Best Practice methodologies to apply all the above.
  5. This program provides the participant the knowledge and practical skills to understand, analyze and implement Customer Satisfaction and Delight in this New Digitized Business Environment.
  6. Program will provide detailed step by step understanding of how to identify and implement the above practices in his business Unit, Team, department and organization.

Who Should Attend?

  1. This Euro Training Global Limited Program is intended for all Customer Facing Professionals, Consultants and Managers. Program will help participant become productive quickly in setting up and managing a Hybrid and Digitized Internal and External Customer Focused Operations.
  2. Euro Training Global Limited recommends This Program for use to train New Hybrid and Digitized Customer Service implementation and improvement teams. This program will also be very useful for training professionals or teams just prior to hiring a consultant to advise the organization on Customer Facing initiatives and Improvements.

Program Content & Modules

Certified Customer Focused Front-Line Professional


  1. What Satisfies Customers & Stakeholders?
  2. Identifying the Internal & External Customers
  3. Understanding Customer Needs, Real Needs & Expectations
  4. Aligning Customer Service to Organizational Vision and Strategies
  5. Identifying and Classifying Customers and Stakeholders
  6. Good Practices for Customer Service
  7. Setting Service Targets for Each Group of Customers
  8. Planning Resources for Customer Services
  9. Training for Customer Service Teams
  10. Empowerment of Service Teams
  11. Motivation of Service Teams
  12. Communication System for Service Teams
  13. Operational Management of Customer Services
  14. Performence Measurement and Satisfaction Measurement
  15. Customer Service Remedial Actions Management
  16. Workshop 1
  17. Benchmarked Best Practices for Customer Service Teams
  18. Exceeding Customer Expectations
  19. Adding Value to Customer Products and Services
  20. Solving Customer Problems and Issues
  21. Novel Methods to Convert Dissatisfied Customers into Exceeded Expectations Customers
  22. Best Benchmarked Practices for Customer Delight
  23. Strategic Alignment for Management Customer Satisfaction
  24. Customer Focus Measurement Key Performance Indicators
  25. Customer Satisfaction in Digitized Business Environment
  26. Auditing Customer Satisfaction Performance
  27. Implementing Customer Service Differentiation
  28. Workshop 2
  29. Methodologies for Planning Customer Service Strategic Initiatives
  30. Data Sources, Consultations, Special skills and Methods for Customer Focused Management
  31. Deeper Insights into Customer Focused Management
  32. Implementing Customer Focused Management Good Practices
  33. Implementing Benchmarked Best Practices from the Best in the World
  34. Developing Customer Focused Management Standard Operating Procedures
  35. Developing Employee Empowering Customer Focused Management Processes
  36. Key Performance Indicators KPIs for Customer Focused Management
  37. Ethical and Professional Standards
  38. Systematic and Innovative Performance Evaluation
  39. Leveraging Customer Relationship Management Tools
  40. Workshop 3
  41. Leveraging Data Analytics to Develop Meaningful Performance Dashboards
  42. Leveraging Data Analytics to Develop Key Performance Indicators KPIs for Customer Focused Management Decision Support Insights
  43. Leveraging Artificial Intelligence to Develop Proactive Early Identification of Customer Satisfaction Problems & Opportunities
  44. Developing Supportive Key Performance Indicators KPIs for Customer Focused Management
  45. Developing Supportive Knowledge Management Systems
  46. Developing Professional Skills & Competency System to Brief, Coach and Train Customer Focused Management Team Members
  47. Workshop 4
  48. Customer Focused Management Professional Certification Tests
  49. Customer Focused Management Professional Testing Interviews
  50. Program Recommendations
  51. Preparing a Detailed Personalized Customer Focused Management Improvement Action Plan

MAKE YOUR CAREER MOVE

Enhance your Academic Qualifications with Certified, Validated, Marketable, Professional Performance & Credibility

Professional Certification Workshop Outcomes and Takeaways
  1. Knowhow and Technology Transfer to the Participants.
  2. Building Job Oriented Understanding, Competencies & Process Knowledge.
  3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect
  4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways
  1. A-Z Knowhow and Step-by-Step Process Knowledge
  2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
    The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
    This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

Benefits for Organization Sponsoring Participants

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)
  1. Improved Performance through
    • Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)
    • Customer Satisfaction
    • Strategic Alignment
  2. Multi-discipline Empowered Employee
    • Multi-Stakeholder Focus
    • Customer Focus
    • Operational Focus
    • Strategic Focus
    • Management by Facts (Data Analysis & Performance Evaluation)
  3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
    Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)
  4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

Participant Career & Life Benefits
Gained by Attending this Professional Certification Program

  1. Job Satisfaction that will come when satisfying your customers
  2. Respect that will come when you are Recognized by your Peers
  3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling
  4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification

Registration Form

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Optional Fields


Registration Information
4 Week Professional Certification Training Program

  1. To register: Please send us an official letter confirming registration (on organizational letterhead). Also send us a completed registration form electronically fillable at Program Site and downloadable as MSWord document by Clicking https://www.eurotraining.com/etl-reg-4w.doc You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
  2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is also available at: https://www.eurotraining.com/fees.php .
  3. Program Fee is
    • 4 week Duration

      (1) At Dubai, Kuwait, New Delhi, Qatar £13,990 (USD $17,800) per participant.

      (2) At London, US Locations, Europe, Malaysia, Singapore £15,389 (USD $19,580) per participant.

      (3) Online eTraining Fee £6,000 (USD $7,500) per participant.
    • Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location on payment of additional 10% of the Fee.
  7. All participants are required to fill in Participant Information Form and a Program Induction Form - on first day of the program. Each program may Undergoe Customization to Better Meet Participant Groups Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  9. Provisional Registration : You can make a provisional registration request by sending us an email from an official Email Account. On our confirmation we will reserve a seat for you for 14 days. Within 14 days of our confirmation please send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration is Confirmated by us and your fail to reconfirm your attendence. (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
  10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.

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