What is Covered in this Professional Job Certification Program?
Customer Service Management Data Analytics and Artificial Intelligence Methods are Important Present and Future Tools for Meeting Strategic Customer Service Objectives and Achieving Performance Excellence through the use of Timely Actionable Performance and Opportunity Insights.
This program provides the Customer Service Management Data Analysis & AI Certification participant the essential Understanding, Competencies, Skills, Process Knowledge and Management Guidance to perform his Data Analyst Professional Assignment in an effective, efficient, customer focused manner, always targeting Helping Meet the Operational & Strategic Objectives.
Participants will gain Multi-Discipline Multi-Stakeholder Latest-Technology Equipped Understanding of the Customer Service Management Processes he will be required to Understand, Collect Data, Plan, Prepare the Data, Build Decision Models, Perform the Analysis, and Provide Customer Service Managers Timely Insight for Decision Making.
This program is designed to use Data Analytics & AI Methods to help Customer Service Management Unit make Better Decisions, Faster Decisions, Proactive Decisions, Real Time Decisions and Automated Decision where applicable. Using Customer Service Management Internal and External Data this Program's Methods can help you Utilize Emerging Business Opportunities, Reduce Costs, Improve Customer Experience, Increase Customer Satisfaction, Exceed Customer Expectations and help your business utilize every opportunity to move towards your Strategic Objectives. Using these Suggested Globally Benchmarked Customer Service Management Data Analytics & AI Methods you can Improve the Probability of Making the Right Decision Under the Usual Environment of Uncertainty and Risk. You can get early and timely information on Market Demanded Customer Service Product and Service Improvement and other Emerging Business Needs and Opportunities. Technical discussion will cover Customer Service Management data preparation, data visualization, data analysis, data interpretation, machine learning algorithms and building models for solving real-world problems. Information on which if you take timely decisions, you could get the first-mover advantages in your Customer Service Processes. This training will help you move your Customer Service Management Decision Making Firmly towards Management by Support of Data and Facts.
This program will provide the participant information and knowledge of available Customer Service Management Internal and External Data useful for Analysis to gather Decision Support Insights discussed above. Relevant tools to perform the various processes will be mentioned during the program. Data covered will include Customer Service Management Internal Generated Data, Data Mined from your Operational Data and Communications, External Product or Service Data, External Customer Data, External Innovation Data, Competitor Data, External Data to provide a better Understanding of the Changing Market and Customer Needs, and, also available useful third party data. This program will also make the participant aware of the Tools, Statistical Tools, Methods, Sources, and Software Packages that will be used by the Customer Service Management Data Analytics Professionals.
This is a disruption technology training for Industry 4.0 that is increasing Effectiveness, Efficiency, and Goal Achievement through Real-Time, Near-Real Time and Proactive Performance Data and Opportunity Insights for possible Customer Service Management Interventions.
Who Should Attend?
This program is intended for Customer Service Management Professionals and Managers, interested in Understanding how their Customer Service Business Unit can leverage Data, Data Analytics & AI for achieving Operational and Strategic Objectives.
This Professional Certification program will provide Understanding & Competencies for IT Data Analysts and AI Team Members, so they can help Customer Service Management Units Achieve their Objectives using Data Analytics and Business Intelligence Methods.
Program Content & Modules
Certified Customer Service Management Data Analysis & Artificial Intelligence (AI) Professional
Customer Service Management Data Analytics Success Stories
Artificial Intelligence Success Stories for Customer Service Management
Understanding the Customer Service Management Environment
Understanding the Customer Service Management Stakeholders and their Needs & Expectations
Understanding the Customer Service Management Processes
Understanding the Useful Decision Support Data and Insights that can Help Improve Customer Service Management Operational and Strategic Performance
Identifying Possible Emerging and Transitional Customer Service Management Opportunities
Customer Service Management Insights for Proactice Actions
Faster, Real Time & Proactive Customer Service Management Decisions
Better Customer Focused, Cost Reduction, Strategic and other Customer Service Management Decisions based on Facts & Data
AI Recommendations and Automated Customer Service Management Decisions
Emerging Technologies, Methods and Data for Customer Service Management Data Analytics and Artificial Intelligence (AI)
IT based Customer Service Management Data Collection
Customer Service Management Data Collection using Sensors, IoT and IIoT Devices
Emerging Trends & Case Studies of using Customer Service Management Artificial Intelligence Insights for Decision Making
Value Engineering using Data Analytics for Customer Service Management
Legal, Contractual & Privacy Aspects of Customer Service Management Data Analytics & AI
Understanding Customer Service Management Decision Data & Insight Needs
Initial Customer Service Management Decision Models
Identifying the Data Needs
Collecting the Required Customer Service Management Data from Internal and External Sources
Processing the Raw Customer Service Management Data
Analyzing the Data for Decision Support Insights
Leveraging Ready Built Algorithms to Provide Customer Service Management Data Insights
Adding Complexity & Useful Features to the Customer Service Management Data Analysis & AI Models
Customer Service Management Decision Model Testing & Refinement
Determining Opportunities for Customer Service Management Automated Decision Making
Proactively Consider otherwise Hidden Customer Service Management Relationships
Proactively Consider Customer Service Management Early Warning Signs of Risks Emerging
Future world of Intelligent, Smart and Productive Customer Service Management Decision Making
Providing the Decision Support Data or Information to Customer Service Management Decision makers
AI Deep Learning for Customer Service Management
Strategy Options and Solution for Customer Service Management Data Analytics & AI Application
Future Needs and Emerging Trends in Customer Service Management Data Analytics for Your Business
Understanding Customer Service Management Data and Data Analytics Insights
Specify the Customer Service Management Data Analytics Insight Requirements
Provide Informed Customer Service Management Guidance to Data Analytic System Developers
Participate in Customer Service Management Data Analytic System Design Team Processes
Manage Customer Service Management Data Analytic Solution Implementation IT Contractors
Apply the Data Analytics Insights to Customer Service Management Decision Making
Contribute to building your Customer Service Management Decision Models
Help Collect and Suggest Customer Service Management Unit Data and Data Types
Competencies that Help Becoming a Productive participant in Customer Service Management Data Analysis & AI and Improvement Teams
Workshop 1
Deeper Insights into Program Processes, Skills & Competencies
Customer Service Management Data Analytic Performance Evaluation System
Data Analytics Meaningful KPIs Identification and Measurement
Workshop 2
Framework for Customer Service Management Unit Data Analytic Knowledge System
Building a Customer Service Management Data Analytic Process Knowledge System
Building a Customer Service Management Artificial Intelligence Decision Support System
Workshop 3
Workshop 4
Customer Service Management Data Analytic Internal Skills & Competency Training System
Building a Multi-Level Internal Customer Service Management Data Analytic Skill & Competency Certification System
Customer Service Management Data Analytic Professional Certification Tests
Customer Service Management Data Analytic Professional Certification Interview
Program Recommendations
Detailed Personalized Customer Service Management Action Plan
MAKE YOUR CAREER MOVE
Enhance your Academic Qualifications with Certified, Validated, Marketable, Professional Performance & Credibility
Euro Training Professional Certification Training Programs are Providing
Knowhow and Technology Transfer to the Participants.
Building Job Oriented Understanding, Competencies & Process Knowledge.
Domain Multi-discipline understanding that Improves Performance, Credibility and Respect
Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers
A Customized Detailed Action Plan to apply the Program Knowledge to Work. The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.
Benefits for Organization Sponsoring Participants
(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)
Improved Performance through
Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)
Customer Satisfaction
Strategic Alignment
Multi-discipline Empowered Employee
Multi-Stakeholder Focus
Customer Focus
Operational Focus
Strategic Focus
Management by Facts (Data Analysis & Performance Evaluation)
Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making... Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)
Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.
Participant Career & Life Benefits Gained by Attending this Professional Certification Program
Job Satisfaction that will come when satisfying your customers
Respect that will come when you are Recognized by your Peers
Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling
Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification
Registration Form
Fields marked with * are mandatory
Optional Fields
Registration Information 4 Week Professional Certification Training Program
To register: Please send us an official letter confirming registration (on organizational letterhead). Also send us a completed registration form electronically fillable at Program Site and downloadable as MSWord document by Clicking
https://www.eurotraining.com/etl-reg-4w.doc
You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is also available at:
https://www.eurotraining.com/fees.php
.
Program Fee is
4 week Duration
(1) At Dubai, Kuwait, New Delhi, Qatar £13,990 (USD $17,800) per participant.
(2) At London, US Locations, Europe, Malaysia, Singapore £15,389 (USD $19,580) per participant.
(3) Online eTraining Fee £6,000 (USD $7,500) per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
Accommodation is not included in Program fee. Special rates may be available at venue hotel for program participants.
Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Refund will not be considered where the participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location on payment of additional 10% of the Fee.
All participants are required to fill in Participant Information Form and a Program Induction Form - on first day of the program. Each program may Undergoe Customization to Better Meet Participant Groups Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email from an official Email Account. On our confirmation we will reserve a seat for you for 14 days. Within 14 days of our confirmation please send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration is Confirmated by us and your fail to reconfirm your attendence. (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.