1. Customer Service Management Data Analytics and Artificial Intelligence Methods are Important Present and Future Tools for Meeting Strategic Customer Service Objectives and Achieving Performance Excellence through the use of Timely Actionable Performance and Opportunity Insights.

2. This program provides the Customer Service Management Data Analysis & AI Certification participant the essential Understanding, Competencies, Skills, Process Knowledge and Management Guidance to perform his Data Analyst Professional Assignment in an effective, efficient, customer focused manner, always targeting Helping Meet the Operational & Strategic Objectives.

3. Participants will gain Multi-Discipline Multi-Stakeholder Latest-Technology Equipped Understanding of the Customer Service Management Processes he will be required to Understand, Collect Data, Plan, Prepare the Data, Build Decision Models, Perform the Analysis, and Provide Customer Service Managers Timely Insight for Decision Making.

4. This program is designed to use Data Analytics & AI Methods to help Customer Service Management Unit make Better Decisions, Faster Decisions, Proactive Decisions, Real Time Decisions and Automated Decision where applicable. Using Customer Service Management Internal and External Data this Program's Methods can help you Utilize Emerging Business Opportunities, Reduce Costs, Improve Customer Experience, Increase Customer Satisfaction, Exceed Customer Expectations and help your business utilize every opportunity to move towards your Strategic Objectives. Using these Suggested Globally Benchmarked Customer Service Management Data Analytics & AI Methods you can Improve the Probability of Making the Right Decision Under the Usual Environment of Uncertainty and Risk. You can get early and timely information on Market Demanded Customer Service Product and Service Improvement and other Emerging Business Needs and Opportunities. Technical discussion will cover Customer Service Management data preparation, data visualization, data analysis, data interpretation, machine learning algorithms and building models for solving real-world problems. Information on which if you take timely decisions, you could get the first-mover advantages in your Customer Service Processes. This training will help you move your Customer Service Management Decision Making Firmly towards Management by Support of Data and Facts.

5. This program will provide the participant information and knowledge of available Customer Service Management Internal and External Data useful for Analysis to gather Decision Support Insights discussed above. Relevant tools to perform the various processes will be mentioned during the program. Data covered will include Customer Service Management Internal Generated Data, Data Mined from your Operational Data and Communications, External Product or Service Data, External Customer Data, External Innovation Data, Competitor Data, External Data to provide a better Understanding of the Changing Market and Customer Needs, and, also available useful third party data. This program will also make the participant aware of the Tools, Statistical Tools, Methods, Sources, and Software Packages that will be used by the Customer Service Management Data Analytics Professionals.

6. This is a disruption technology training for Industry 4.0 that is increasing Effectiveness, Efficiency, and Goal Achievement through Real-Time, Near-Real Time and Proactive Performance Data and Opportunity Insights for possible Customer Service Management Interventions.

1. This program is intended for Customer Service Management Professionals and Managers, interested in Understanding how their Customer Service Business Unit can leverage Data, Data Analytics & AI for achieving Operational and Strategic Objectives.

2. This Professional Certification program will provide Understanding & Competencies for IT Data Analysts and AI Team Members, so they can help Customer Service Management Units Achieve their Objectives using Data Analytics and Business Intelligence Methods.

Euro Training Professional Certification Training Programs are Providing

1. Knowhow and Technology Transfer to the Participants.

2. Building Job Oriented Understanding, Competencies & Process Knowledge.

3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect

4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways

1. A-Z Knowhow and Step-by-Step Process Knowledge

2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
   The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
   This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)

1. Improved Performance through

• Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)

• Customer Satisfaction

• Strategic Alignment

2. Multi-discipline Empowered Employee

• Multi-Stakeholder Focus

• Customer Focus

• Operational Focus

• Strategic Focus

• Management by Facts (Data Analysis & Performance Evaluation)

3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
   Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)

4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

1. Job Satisfaction that will come when satisfying your customers

2. Respect that will come when you are Recognized by your Peers

3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling

4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification