Domain Specific Job Skills and Competencies
Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
GOV785-1
1 Week Training Program
eServices Performance Evaluation & Audit
Building Skills & Competencies in
Auditing Standards, Balanced Scorecard, Customer Focus, Strategic Focus, Leadership
Meaningful eServices Performance Measures
- eServices KPIs Identification, Target Setting, Measurement, Reporting
- SOP Documentation and Control Adequacy
- Auditing eServices s for Effectiveness, Efficiency & Target Achievement
- eServices Operational Audit, Functional Audit, Special Audits
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1 Week Training Programs
London
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Seattle, USA
| New Delhi
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Kualalumpur
| New Delhi
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London
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Seattle
| Istanbul
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New Delhi
| Kualalumpur
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New Delhi
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New York
| Seattle, USA
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London
| Dubai
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Kualalumpur
| Dubai
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London
| New York
|
Seattle, USA
| Istanbul
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New York
| Dubai
|
Kualalumpur
| London
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What is Covered in this Program?
This Skills Program provides knowhow and skills for Evaluating and auditing the performance of eServices. The objective is to give the participant the competencies to check compliance with objectives of meeting user expectations, adhering to good and best practices, and achieve the desired business goals. This program provides skills to setup a systematic evaluation and audit process that ensures the quality, reliability, and efficiency of the eServices.
This program provides Professional Level Knowledge, Skills, Competencies and Management Processes for Efficient, Effective and Optimized Operational Auditing of Facilities. This program will also cover eServices Functional Audits and Special Audits.
Participant will learn about the Good and Best Practices for Audit Processes including Defining Objectives, Data Collection, User Experience Evaluation, Technical Performance Evaluation, Security Audit, Analysis and Reporting, Stakeholder Communications, Making Improvements, Monitoring the Systems and Creating the Performance Reports and Insights.
Participant will also learn about some Best Practices in eServices Performance and Operational Audit as Obtained from Benchmarking with Leading Global eService Providers. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management.
Performance Evaluation and Audit will be conducted against the Subscribed Industry Standards, Organizational Policy, Auditee Strategic Objectives, Operational Strategies and Plans, Operational Targets, Standard Operating Procedures, Work Controls, Good Practices, Best Practices, benchmarking with leading organizations worldwide. The tools used will include Analytical Tools, Performance Monitoring Tools, Security Tools and Usability Enhancement Tools.
Participant Auditor will also understand eServices Data Analytic System that provides the Decision Makers adequate timely interpretation of eServices Operational Data, and relevant data of external origin, for Timely Proactive Management Decisions and Intervention.
This Skills Program provides knowhow and skills for Evaluating and auditing the performance of eServices. The objective is to give the participant the competencies to check compliance with objectives of meeting user expectations, adhering to good and best practices, and achieve the desired business goals. This program provides skills to setup a systematic evaluation and audit process that ensures the quality, reliability, and efficiency of the eServices.
This program provides Professional Level Knowledge, Skills, Competencies and Management Processes for Efficient, Effective and Optimized Operational Auditing of Facilities. This program will also cover eServices Functional Audits and Special Audits.
Participant will learn about the Good and Best Practices for Audit Processes including Defining Objectives, Data Collection, User Experience Evaluation, Technical Performance Evaluation, Security Audit, Analysis and Reporting, Stakeholder Communications, Making Improvements, Monitoring the Systems and Creating the Performance Reports and Insights.
Participant will also learn about some Best Practices in eServices Performance and Operational Audit as Obtained from Benchmarking with Leading Global eService Providers. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management.
Performance Evaluation and Audit will be conducted against the Subscribed Industry Standards, Organizational Policy, Auditee Strategic Objectives, Operational Strategies and Plans, Operational Targets, Standard Operating Procedures, Work Controls, Good Practices, Best Practices, benchmarking with leading organizations worldwide. The tools used will include Analytical Tools, Performance Monitoring Tools, Security Tools and Usability Enhancement Tools.
Participant Auditor will also understand eServices Data Analytic System that provides the Decision Makers adequate timely interpretation of eServices Operational Data, and relevant data of external origin, for Timely Proactive Management Decisions and Intervention.
Who Should Attend
This program is intended for eServices Performance Evaluation and Operational Audit Professionals, Managers, Auditors and other eServices Professionals and Consultants.
This program is also designed for Professionals and Teams assigned responsibility for Identifying and Implementing Improvements in eServices including New Technologies, Data Analytic and Artificial Intelligence Solutions for Audit, Performance Reporting, Suggestion Systems, and Decision Support Dashboards...
This program is intended for eServices Performance Evaluation and Operational Audit Professionals, Managers, Auditors and other eServices Professionals and Consultants.
This program is also designed for Professionals and Teams assigned responsibility for Identifying and Implementing Improvements in eServices including New Technologies, Data Analytic and Artificial Intelligence Solutions for Audit, Performance Reporting, Suggestion Systems, and Decision Support Dashboards...
Program Content & Modules
eServices Performance Evaluation & Audit Skills
Business Aspects of eServices s
Strategic Aspects of eServices Business
eServices Technologies
eServices Key Processes
(1) Planning
(2) Coordination with Stakeholders
(3) Contractual Commitments & Service Level Agreements
(4) eService Operational Management
(5) eService Monitoring & Reporting
(6) Feedback & Improvement
(7) Sustainability
(8) Data Protection
(9) Security of eService Infrastructure
(10) Redundency & Reliability
(11) Fulfillment & Supply Chain
(12) Regulatory Compliance
(13) eService Unit Human Resource Management
(14) Contracting & Outsourcing.Key Success Factors for each Key eServices Process
eServices Stakeholders
Needs and Expectations of eServices Customers and Stakeholders
Ideas for Exceeding Customer Expectations
Methodology for eServices Performance Measurement against Key Performance Indicators (KPIs) derived from
(1) Organizational Policies
(2)Operational Targets
(3)Customer Focus Objectives
(4)Strategic Objectives
(5) eServices Standard Operating Procedures
(6) eServices Learning
(7)Improvements
(8) Performance Trends
(9)Leadership Displayed.Organizations Operational Audit Scope Checklists arising from
(1) Industry and Subscribed Standards
(2) Organizational Policy
(3) Auditee Strategic Objectives
(4) Operational Strategies and Plans
(5) Operational Targets
(6) Standard Operating Procedures
(7) Work Controls
(8) Good and Best Practices
(8) Benchmarking with Industry Leaders.Good and Best Practices for eServices Audit Processes
(1) Risk Based Auditing
(2) Setting Audit Priorities
(3) Audit Preparation
(4) Pre-Audit Activities
(5) Audit Plans and Checklists
(6) Audit Procedure
(7) Audit Cooperation and Coordination
(8) Resolving Audit Problems
(9) Taking Auditee Inputs
(10) Reconfirmation of Key Facts
(11) Investigative Audit Activities
(12) Following-up of Information Leads
(13) Resolving Observed Problems with Auditees
(14) Closing Audit Presentation
(15) Draft Audit Report
(16) Consultations and Further Investigations
(17) Final Audit Report
(18) Management Buy-in
(19) Implementing Recommendations
(20) Improvements Confirmation Audit.Program Recommendations
Personalized eServices Audit & Performance Evaluation Improvement Outline Action Plan
1 Week Training Program
Outcomes & Takeaways
Outcomes and Takeaways Overview
Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
Multi-discipline understanding of Program Topics.
Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
Knowledge Framework outline which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 1 Week Training Program participant will typically take away...
Program related knowhow, skills, competencies and process knowledge.
This program will use case studies and benchmarked Good and Best Practices to enhance participant understanding and competencies.
Domain Knowledge and process knowledge.
The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
At the end of the program, the Participant will prepare a Customized Outline Action Plan which will serve as the roadmap to implement some key improvements in his work area.
Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
Multi-discipline understanding of Program Topics.
Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
Knowledge Framework outline which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
Program related knowhow, skills, competencies and process knowledge.
This program will use case studies and benchmarked Good and Best Practices to enhance participant understanding and competencies.
Domain Knowledge and process knowledge.
The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
At the end of the program, the Participant will prepare a Customized Outline Action Plan which will serve as the roadmap to implement some key improvements in his work area.
Benefits to the Organization Sponsoring Participants to this program
(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)
Euro Training programs are different. They develop practical Job Skills.
This program is designed to make the participant aware of the domain processes, multi-discipline skills and competencies related to his job responsibilities.
Each program is customized and made useful for the particular participant group, our target is 90%+ topics directly applicable to the work today or in future.
Benefits you may see in participant post program...Inclination to Recognize his stakeholders, and their needs & expectations. He will also get understanding of how to analyze to find ways to exceed customer expectations and delight the customers.
High level Job skills & competencies
Taking Initiative to Propose Improvements in Work Responsibility Area.
Further, this program will Build Multi-Discipline Understanding, Skills and Competencies including (as relevant)...
Increased Technical and Process Knowhow
Awareness to the Need to align performance to the Needs and Expectations of Stakeholders/ Customers (internal & external)
Awareness of the Need to Align performance to Organizational Operational and Strategic Objectives.
Understanding Domain Good Management Practices, and, Awareness to meet Requirements and Recommendations of the Relevant Industry and Professional Standards.
Awareness to consider for possible application the Best Benchmarked Domain Practices that can assist making Dramatic Process Improvements.
Type of improvements the participant will be trained to analyze and implement include (as relevant) Productivity Improvements, Product and Service Differentiation and Exceeding Stakeholder & Customer Expectations.
Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when applying the ideas, skills and competencies acquired during the training.
Participant Individual Career Benefits
First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
The outline action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and possibly more multi-discipline aspects).
First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
The outline action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and possibly more multi-discipline aspects).
Registration Form
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Registration & Fee Information
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Fee information is also available at:
PROGRAM-FEE-PAGE
Special Discounts May be Available Please email scholarships@eurotraining.com.
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To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above.
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- Fees are Payable by Bank Transfer or Bank Draft.
Program Fee for 1 Week (5 day/30 hrs) Training Program is:
(1) At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.
(2) At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.
(3) If Attending Online Training Fee is £2,000 (USD $2,500) per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Euro Training, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
Program Fee for 1 Week (5 day/30 hrs) Training Program is:
(1) At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.
(2) At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.
(3) If Attending Online Training Fee is £2,000 (USD $2,500) per participant.