1. This Certification Program provides knowhow and skills for Evaluating and auditing the performance of eServices. The objective is to give the participant the competencies to check compliance with objectives of meeting user expectations, adhering to good and best practices, and achieve the desired business goals. This program provides skills to setup a systematic evaluation and audit process that ensures the quality, reliability, and efficiency of the eServices.

2. This program provides Professional Level Knowledge, Skills, Competencies and Management Processes for Efficient, Effective and Optimized Operational Auditing of Facilities. This program will also cover eServices Functional Audits and Special Audits.

3. Participant will learn about the Good and Best Practices for Audit Processes including Defining Objectives, Data Collection, User Experience Evaluation, Technical Performance Evaluation, Security Audit, Analysis and Reporting, Stakeholder Communications, Making Improvements, Monitoring the Systems and Creating the Performance Reports and Insights.

4. Participant will also learn about some Best Practices in eServices Performance and Operational Audit as Obtained from Benchmarking with Leading Global eService Providers. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management.

5. Performance Evaluation and Audit will be conducted against the Subscribed Industry Standards, Organizational Policy, Auditee Strategic Objectives, Operational Strategies and Plans, Operational Targets, Standard Operating Procedures, Work Controls, Good Practices, Best Practices, benchmarking with leading organizations worldwide. The tools used will include Analytical Tools, Performance Monitoring Tools, Security Tools and Usability Enhancement Tools.

6. Participant Auditor will also understand eServices Data Analytic System that provides the Decision Makers adequate timely interpretation of eServices Operational Data, and relevant data of external origin, for Timely Proactive Management Decisions and Intervention.

1. This program is intended for eServices Performance Evaluation and Operational Audit Professionals, Managers, Auditors and other eServices Professionals and Consultants.

2. This program is also designed for Professionals and Teams assigned responsibility for Identifying and Implementing Improvements in eServices including New Technologies, Data Analytic and Artificial Intelligence Solutions for Audit, Performance Reporting, Suggestion Systems, and Decision Support Dashboards.

Professional Certification Workshop Outcomes and Takeaways

1. Knowhow and Technology Transfer to the Participants.

2. Building Job Oriented Understanding, Competencies & Process Knowledge.

3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect

4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways

1. A-Z Knowhow and Step-by-Step Process Knowledge

2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
   The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
   This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)

1. Improved Performance through

• Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)

• Customer Satisfaction

• Strategic Alignment

2. Multi-discipline Empowered Employee

• Multi-Stakeholder Focus

• Customer Focus

• Operational Focus

• Strategic Focus

• Management by Facts (Data Analysis & Performance Evaluation)

3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
   Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)

4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

1. Job Satisfaction that will come when satisfying your customers

2. Respect that will come when you are Recognized by your Peers

3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling

4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification