Euro Training Limited Training Programs, Workshops and Professional Certifications
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Domain Specific Job Skills

Updated to Leverage the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
Audio version brochure

ITA850-1

1 Week Training Program

Information Technology Unit Performance Evaluation & Audit Skills & Competencies

Building Skills in

  1. IT Department KPIs Identification, Target Setting, Measurement, Reporting

  2. SOP Documentation and Control Adequacy

  3. Auditing IT Department for Effectiveness, Efficiency & Target Achievement

  4. IT Department Operational Audit, Functional Audit, Special Audits

www.eurotraining.com/bro/ita850-1.php

1 Week Skills Development Training Programs

9-13 Sept 2024
New Delhi
30 Sept-4 Oct 2024
Dubai
7-11 Oct 2024
Kualalumpur
29 Oct- 2 Nov 2024
New Delhi
18-22 Nov 2024
London
18-22 Nov 2024
New York
2-6 Dec 2024
Seattle, USA
16-20 Dec 2024
London
30 Dec 2024- 3 Jan 2025
Dubai
6-10 Jan 2025
Kualalumpur
20-24 Jan 2025
Dubai
3-7 Feb 2025
London
17-21 Feb 2025
New York
2-6 March 2025
Seattle, USA
16-20 March 2025
Istanbul
30 March-3 April 2025
New York
13-17 April 2025
Dubai
27 April-1 May 2025
Kualalumpur
11-15 May 2025
London
25-29 May 2025

Useful Links


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What is Covered in this Training Program?

  1. This Skills Program builds Professional Level Skill & Competency in IT Department Performance Evaluation and Operational Audit. This program provides Professional Level Knowledge, Skills, Competencies and Management Processes for Efficient, Effective and Optimized Operational Auditing of Facilities.
  2. This program will also cover IT Department Functional Audits and Special Audits. Participant will learn about the Good and Best Practices for Audit Processes.
  3. Participant will also learn about some Best Practices in IT Department Performance and Operational Audit as Obtained from Benchmarking with Leading Global IT Department.
  4. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management.
  5. Performance Evaluation and Audit will be conducted against the Subscribed Industry Standards, Organizational Policy, Auditee Strategic Objectives, Operational Strategies and Plans, Operational Targets, Standard Operating Procedures, Work Controls, Good Practices, Best Practices, benchmarking with leading organizations worldwide.
  6. Participant Auditor will also understand IT Department Data Analytic System that provides the Decision Makers adequate timely interpretation of IT Department Operational Data, and relevant data of external origin, for Timely Proactive Management Decisions and Intervention.

Who Should Attend

  1. This program is intended for IT Department Performance Evaluation and Operational Audit Professionals, Managers, Auditors and other IT Department Professionals and Consultants.
  2. This program is also designed for Professionals and Teams assigned responsibility for Identifying and Implementing Improvements in IT Department including New Technologies, Data Analytic and Artificial Intelligence Solutions for Audit, Performance Reporting, Suggestion Systems, and Decision Support Dashboards..

Program Content & Modules

Information Technology Unit Performance Evaluation & Audit Skills & Competencies


  1. Business Aspects of IT Department
  2. Strategic Aspects of IT Department Business
  3. IT Department Technologies
  4. IT Department Key Processes

         (1) Planning
         (2) Coordination with Stakeholders
         (3) Contractual Commitments and Service Level Agreements
         (4) Operational Management
         (5) IT System Monitoring
         (6) Customer Feedback Reviews
         (7) Sustainability
         (8) Maintaining Customer Delight Work Culture
         (9) Standard Operating Procedures (SOP) Updation
         (10) Policy & Regulatory Compliance
         (10) IT Security Management
         (10) Contracting & Outsourcing.
  5. Key Success Factors for each Key IT Department Process
  6. IT Department Stakeholders
  7. Needs and Expectations of IT Department Customers and Stakeholders
  8. Ideas for Exceeding Customer Expectations
  9. Methodology for IT Department Performance Measurement against Key Performance Indicators (KPIs) derived from

          (1) Organizational Policies
          (2)Operational Targets
          (3)Customer Focus Objectives
          (4)Strategic Objectives
          (5) IT Department Standard Operating Procedures
          (6) IT Department Learning
          (7)Improvements
          (8) Performance Trends
          (9)Leadership Displayed.
  10. Organizations Operational Audit Scope Checklists arising from
          (1) Industry and Subscribed Standards
          (2) Organizational Policy
          (3) Auditee Strategic Objectives
          (4) Operational Strategies and Plans
          (5) Operational Targets
          (6) Standard Operating Procedures
          (7) Work Controls
          (8) Good and Best Practices
          (8) Benchmarking with Industry Leaders.
  11. Good and Best Practices for IT Department Audit Processes
          (1) Risk Based Auditing
          (2) Setting Audit Priorities
          (3) Audit Preparation
          (4) Pre-Audit Activities
          (5) Audit Plans and Checklists
          (6) Audit Procedure
          (7) Audit Cooperation and Coordination
          (8) Resolving Audit Problems
          (9) Taking Auditee Inputs
          (10) Reconfirmation of Key Facts
          (11) Investigative Audit Activities
          (12) Following-up of Information Leads
          (13) Resolving Observed Problems with Auditees
          (14) Closing Audit Presentation
          (15) Draft Audit Report
          (16) Consultations and Further Investigations
          (17) Final Audit Report
          (18) Management Buy-in
          (19) Implementing Recommendations
          (20) Improvements Confirmation Audit.
  12. Program Recommendations
  13. Personalized IT Department Audit & Performance Evaluation Improvement Outline Action Plan

General Program Outcomes & Takeaways
Don't Expect the Usual!!

Outcomes and Takeaways Overview
  1. These programs provide the Latest Knowhow and Technology Transfer to the Participants in the Program Domain through its different duration training programs.

        (1) All programs incorporate leveraging Data Analytics and Artificial into Domain Processes and Decision Making.

        (2) These programs have been building Program Related: Understanding, Knowledge, Skills, Process Good & Best Practices, and, Focused Micro-Competency Professional Certifications.
  2. Unique Aspects of these Programs include that they provide a multi-discipline understanding of Program Topics.

    Means that post program when participant takes work decisions he will automatically and subconsciously consider and take into account (as applicable)

        (1) Internal & External Customer Needs and Expectations

        (2) Operational Objectives

        (3) Strategic Objectives,

        (4) Regulatory Aspects

        (5) Industry Standards

        (6) Technology Options

        (7) Understand Helpful Modern Tools and Methods

        (8) Understand Risks

        (9) Actions he may take for Increasing Productivity

        (10) Legal & Contractual Aspects

        (11) Intellectual Property Aspects

        (12) Safety

        (13) Security

        (14) Audit

        (15) Cost Benefit Aspects

        (16) Value Engineering Opportunities

        (17)Key Performance Indicators     (KPIs)

        (18) Meaningful Performance Evaluation Support System

        (19) Data Analytic Opportunities

        (20) Artificial Intelligence Opportunities.

    This type of understanding and work-culture will otherwise develop after years of rich and diverse work experience. (in reality few employees get this diverse exposure in their work life)
  3. These Programs build a Domain Specific Knowledge Framework which will enable and assist the participant understand, learn and classify his own past, present and future on-the-job experiences.
  4. These Training Programs empower the participant to identify, support, implement and lead improvements in his work area, team, section, department, and organization. These programs will use Case Studies, Workshops, Standard Good Practices, Benchmarked Best Practices, to enhance participants program related work and decisions understanding, knowledge and analytical skills.
The 1 Week Training Program participant will typically take away...
  1. A wide-ranging domain Understanding, Knowledge and Skills.
  2. Before the end of the program, the participant will prepare a Customized Outline Action Plan which will serve as the roadmap for suggesting and implementing improvements in his work area.

Benefits to the Organization Sponsoring Participants to this Program

    (Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)

  • Euro Training programs are different. They develop practical Job Skills.

    Each program is customized and made more useful for the attending participant group members, our target is 90%+ topics directly applicable to the work today or in future.

    Benefits you may see in participant post program behavior...
    • Inclination to Recognize his Customers and Stakeholders, and their Needs & Expectations. They will also gain understanding of how to analyze and find ways to Exceed Customer Expectations and Delight the Customers.
    • Higher level of Relevant Multi-discipline Job Skills
    • Taking Initiative to Propose and help implement Improvements in his Work Responsibility Area.
  • How your Participany will Change after attending the program?...
    • Increased Technical and Process Knowledge
    • Awareness to the Need to align performance to the Needs and Expectations of Stakeholders and Customers     (internal & external)
    • Awareness of the Need to Align Performance to Organizational Operational and Strategic Objectives.
    • Understand Domain Good Management Practices, and, Awareness to meet Requirements and Recommendations of the Relevant Industry and Professional Standards.
    • Awareness to consider for possible application the Program Discussed Outline Action Plan to assist making Process Improvements.
  • Type of improvements the participant will be trained to analyze and implement include (as relevant)

          (a) Productivity Improvements

          (b) Product and Service Differentiation

          (c) Exceeding Stakeholder & Customer Expectations.
  • Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.

Participant Individual Career Benefits
Job Satisfaction & Advancement

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding & Skills will help you successfully present your professional skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction and insight for analyzing, proposing and implementing improvements in your work area.

        (1) The outline action plan you prepared and take away after the program should empower you to take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization.

        (2) This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
  4. Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects     (as applicable):

    Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).

Registration Form

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Registration & Fee Information

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • Program Fee for 1 Week (5 day/30 hrs) Training Program is:

      (1) At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.

      (2) At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.

      (3) If Attending Online Training Fee is £2,000 (USD $2,500) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Euro Training, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

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