1. Today Many of the Customer Interfaces have Gone Electronic. But the Importance of Meeting and Exceeding Customer Expectations has Not Diminished. Those of us who are paying less attention to Customer Needs and Expectations are doing so at their own peril. The impact of the Customer Dissatisfaction may be explained away as Changed Customer Needs or Behavior but again at our own peril. Failure to give attention to Customer Expectations will give opportunity to the competitors to do so easily and walk away with your customers, you may then never see those customers again. This program will show this is also the right time to do things to Exceed Customer Expectations at little or No Marginal Costs.

2. This program follows a systematic approach to Improve Customer Satisfaction and Emphasizes use of Every Opportunity to Cost Effectively Delight the Customer.

3. This program will develop skills and competencies for Identifying your Customers, Investigating and Determining their Changing Needs, and, Determining their Real Needs & Expectations.

4. This program discusses many key skills and methodologies including Value Engineering, differentiation and sustaining product or service differentiation.

5. A key program methodology will include systematic ways for Real Time Monitoring of Customer Satisfaction and Proactively Converting Customer Dissatisfaction into Exceeded Expectations.

6. All the Skills and Competencies will be developed in an easy-to-understand step-by-step methodology.

1. This program is intended for Everyone interested in Working Seriously towards Meeting and Exceeding the Satisfaction of their Internal or External Customers. It does not matter what role you play in the organization this program is intended for everyone interested. It does not matter whether you deal with Internal Customers or External Customers or other Stakeholders.

2. It will be natural for your organization to want to send Customer Facing Staff, Professionals and Managers first to this program. Another set of employees who need to be prioritized to attend this program are Internal and External Project Team Members. On projects this methodology will improve communications, negotiations, coordination, and problem solving. Sending External Customer Facing team members together to attend this program is a recommended strategy, this will increase program application effectiveness.

Professional Certification Workshop Outcomes and Takeaways

1. Knowhow and Technology Transfer to the Participants.

2. Building Job Oriented Understanding, Competencies & Process Knowledge.

3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect

4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways

1. A-Z Knowhow and Step-by-Step Process Knowledge

2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
   The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
   This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)

1. Improved Performance through

• Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)

• Customer Satisfaction

• Strategic Alignment

2. Multi-discipline Empowered Employee

• Multi-Stakeholder Focus

• Customer Focus

• Operational Focus

• Strategic Focus

• Management by Facts (Data Analysis & Performance Evaluation)

3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
   Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)

4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

1. Job Satisfaction that will come when satisfying your customers

2. Respect that will come when you are Recognized by your Peers

3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling

4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification