Euro Training Limited Training Programs, Workshops and Professional Certifications
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Specific Job Releted Process Knowledge and Skills

Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
Audio version brochure
ODF715-2
2 Weeks of Process Good & Best Practices

Maintenance Outsourcing Manager Skills & Competencies

Building Hands-on Skills & Competencies in

  1. Creating Value and Strategic Alignment through Outsourcing
  2. Selecting & Developing Outsourcing Contractors
  3. Important Contract Provisions that Protect Organizational Interests
  4. Leveraging Data Analytics & Artificial Intelligence to Monitor and Influence Performance
www.eurotraining.com/bro/odf715-2.php

2 Week Job Process Good & Best Practices Training

New Delhi
22 April-3 May 2024
Kualalumpur
6-17 May 2024
London
20-31 May 2024
New York
3-14 June 2024
Seattle, USA
17-28 June 2024
New Delhi
1-12 July 2024
Kualalumpur
15-26 July 2024
New Delhi
29 July - 9 Aug 2024
London
12-23 Aug 2024
New York
26 Aug-6 Sept 2024
Seattle
9-20 Sept 2024
Istanbul
23 Sept-4 Oct 2024
New Delhi
7-18 Oct 2024
Kualalumpur
21 Oct-1 Nov 2024
New Delhi
4-15 Nov 2024
London
18-29 Nov 2024
New York
2-13 Dec 2024
Seattle, USA
16-27 Dec 2024
London
30 Dec 2024- 10 Jan 2025
Dubai
6-17 Jan 2025
Kualalumpur
20-31 Jan 2025
Dubai
3-14 Feb 2025
London
17-28 Feb 2025
New York
2-13 March 2025
Seattle, USA
16-27 March 2025
Istanbul
30 March-10 April 2025
New York
13-24 April 2025
Dubai 27 April-8 May 2025
Kualalumpur 11-22 May 2025
London 25 May-5 June 2025



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What is Covered in this Training Workshop?

  1. This Training Workshop will provide the Participating Professional the Understanding, Knowledge, Insights, Skills, Competencies and Leadership Road Map for becoming a 360 degree Empowered Maintenance Outsourcing Expert.
  2. The participant will become knowledgeable about the Best Benchmarked Maintenance Outsourcing Practices, eSourcing Enabled Outsourcing and Maintenance Works Monitoring and Correcting Deviation from Objectives.

This is a Truly 21st Century eSourcing enabled Maintenance Outsourcing Program. The participant will learn how to Enable and Implement Systems that Create Value and Correct Performance to Maintain Strategic Alignment.

  1. Participant will also learn about Selecting & Developing Outsourcing Contractors, Outsourcing Important Contract Provisions to Ensure and motivate Performance Excellence, and How to Leverage Data Analytics & Artificial Intelligence to Monitor and Influence Performance.
  2. This program will also show Participant how we can implement Maintenance Outsourcing without its usual disadvantages. Program content will include Contracting Arrangements, Service Level Agreements, Enforcing QA/QC Systems, and, Enforcing Maintenance Knowledge Management Systems.

Participant will learn to develop Systems to Build Maintenance Outsourcing Supportive Knowledge Base to perform future repeated Outsourcing Assignments and Processes Productively and Efficiently.

Participant will also gain knowledge and knowhow for developing Maintenance Outsourcing Skills, Coaching and Mentoring Programs, Training Programs, Competency Tests for Internal Staff, and New Hires. These Tests can also be Administered when Considering Maintenance Professionals for Leadership Role in Outsourcing Processes and Projects.


  1. Who Should Attend
  2. Program is intended for Maintenance Procurement, Maintenance Technical Professionals and Maintenance Supervisors & Managers.
  3. Procurement and Contract Professionals responsible for Maintenance Contracts. This Training will also be useful for Key Maintenance Contractor Staff.
  4. Program Content & Modules
  5. Maintenance Outsourcing Manager Skills & Competencies
  6. Understanding Outsourcing 21st Century Trend and Logic
  7. Understanding Maintenance Outsourcing
  8. Business Aspects of Maintenance of Plants & Facilities
  9. Business Aspects of Maintenance Outsourcing
  10. Stakeholders and their Needs & Expectations from Outsourced Maintenance Works
  11. Understanding & Identifying Maintenance Outsourcing Key Performance Indicators (KPIs)
  12. Understanding & Identifying Maintenance Outsourcing Strategic KPIs
  13. Understanding & Identifying Outsourced Maintenance Customer Satisfaction KPIs
  14. Business Models for Maintenance Outsourcing
  15. Maintenance Outsourcing Step-by-Step Methodology
  16. Deciding What to Outsource
  17. Impact on Technology & Future Improvement Capacity
  18. Planning the Outsourcing Strategic Implementation
  19. Prequalifying the Maintenance Contractors
  20. Ensuring Widest Participation in Bidding Process
  21. Important Maintenance Outsourcing Contract Conditions
  22. Important Maintenance Outsourcing Performance Requirements
  23. Important Maintenance Service Level Agreements
  24. Systems for Incentives and Deductions based on Service Quality
  25. Outsourced Maintenance QA/QC Plan and Implementation Requirements
  26. Risk Management Planning Requirements from Maintenance Contractors
  27. Maintenance Outsourcing Special Contractual Problems
  28. Maintenance Outsourcing Disputes and their Negotiated Settlements
  29. Other Management Issues on Outsourcing Maintenance Projects
  30. Maintenance Contractor Management System Requirements
  31. Maintenance Contractor Motivation for Performance Excellence
  32. Maintenance Contractor Performance Enhancement Processes
  33. Relationship Management between Owner and Maintenance Contractor
  34. Effective Communication & Coordination with Maintenance Contractor
  35. Outsourced Maintenance Security & Risk Management
  36. Special Knowledge Management Needs on Outsourced Maintenance Works
  37. Maintenance Team Working Enablers (Owner-Contractor)
  38. Outsourced Maintenance Technical Infrastructure Requirements
  39. Maintenance Customer Feedback System
  40. Maintenance Monitoring of Service Quality
  41. Measuring Performance to Outsourced Maintenance KPIs
  42. Workshop 1
  43. Deeper Insights into Maintenance Outsourcing Processes
  44. Developing Outsourced Maintenance Performance Evaluation System
  45. Developing Meaningful KPIs and Data Collection for Outsourced Maintenance
  46. Workshop 2
  47. Building an Outsourced Maintenance Knowledge System
  48. Program Recommendations & Next Steps
  49. Personalized Maintenance Outsourcing Improvement Action Plan

2 Week Job Process Skills Training

Outcomes & Takeaways

Job Process Good & Best Practices Workshop Outcomes and Takeaways
  1. The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
  2. A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
  3. The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
  4. What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
  1. Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
  2. Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)

  • This Euro Training programs is different. It develops practical Job Process Skills.

    Benefits you may see in participant post program behavior...
    • Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
    • Higher level of Relevant Multi-discipline Job Process Skills
    • Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
  • How your Participant will Change after attending the program?...
    • Increased Work Process Performance Knowledge
    • Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
    • Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
    • Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
    • Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
  • Type of improvements the participant will be trained to analyze and implement include (as relevant)

          (a) Productivity Improvements

          (b) Product and Service Differentiation

          (c) Exceeding Stakeholder & Customer Expectations.
  • Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.

Participant Individual Career Benefits
Job Satisfaction & Advancement

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
  2. Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
  4. Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects     (as applicable):

    Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).

Registration Form

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Registration & Fee Information (2 Week Workshops)

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • 2 week (60 hrs) Training Workshop:
      Classroom Training at Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
      Classroom Training at London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
      Online eTraining Fee £3,500 (USD $4,375) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Euro Training, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

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