Euro Training Limited Training Programs, Workshops and Professional Certifications
...

Specific Job Related Process Knowledge and Skills

Including Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI on his Job
Audio version brochure
POW385-2D
2 Weeks of Process Good & Best Practices

Facility Management Performance Evaluation & Audit Training Workshop

Building Hands-on Skills & Competencies in

  1. Methodology for Operational & Customer Focused Performance Evaluation
  2. Methodology for Facility Management Strategic Alignment Performance Evaluation
  3. Preparing & Implementing Facility Balanced Scorecard
  4. Evaluating Technology Adoption & Leadership
www.eurotraining.com/bro/pfm465-2.php

2 Week Training Programs

Seattle, USA
16-27 Dec 2024
London
30 Dec 2024- 10 Jan 2025
Dubai
6-17 Jan 2025
Kualalumpur
20-31 Jan 2025
Dubai
3-14 Feb 2025
London
17-28 Feb 2025
New York
2-13 March 2025
Seattle, USA
16-27 March 2025
Istanbul
30 March-10 April 2025
New York
13-24 April 2025
Dubai
27 April-8 May 2025
Kualalumpur
11-22 May 2025
London
25 May-5 June 2025



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What is Covered in this Process Approach Program?

  1. This Program builds Technical & Management Processesin Facility Management Performance Evaluation and Operational Audit. The participant will learn how to Evaluate & Audit the Facility Management Operational and Strategic Management Arrangements and Performance towards achievement of Operational Targets, Strategic Objectives, Organizational SOPs and Facility-wide Leadership. This Job Process Competency program will introduce New Data Analytics and Artificial Intelligence Methods for Real Time and Proactive Performance Evaluation & Reporting. This Job Process Competency program will also discuss the methodology for setting-up a Facility Management Balanced Scorecard to develop a 360-degree Performance Evaluation Scorecard and Identified Improvements.ÿThis Job Process Competency program will also help answer the following questions: How successful are we in meeting our Facility Management Operational Targets? Are we working adequately towards our Facility Management and Organizational Strategies? How is our Facility Management Leadership working at various Levels? Are we a Learning Organization? Are we Improvement Oriented? Do we have the required Work Culture to meet our Business Objectives? Are we Customer-Focused? How well are our Facility Management Partnerships working? Are we Optimizing the possible benefits from our Facility Management Vendors? Are our Methods Sustainable? Are we utilizing Resources Effectively? Are we Adequately and Effectively deploying Technology? Are our IT Systems Secure? How well are we protected from Physical Security Threats? Are we prepared for Business Continuity in the face of any Possible and Emerging Disaster? And so on.
  2. This Job Process Competency program will build the Process-by-Process Knowhow for Identifying, Planning, Measuring & Reporting based on: Applicable & Subscribed Standards, Contract Commitments, Stakeholder Needs & Expectations, Operational Targets, Strategic Plans, Innovation Opportunities and Leadership. This Job Process Competency program will also cover Facility Management Functional Audits and Special Audits. Participant will learn about the Good and Best Practices for the Operational Audit Processes. Program will also cover some Best Practices in Facility Management Performance and Operational Audit as Obtained from Benchmarking with Leading Global Facility Operators. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit and Performance Evaluation understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management. Participants will also gain understanding of Facility Management Data Analytic and Artificial Intelligence Systems that can provide the Decision Makers adequate timely and proactive Performance, Intervention, and Improvement Insights.

Who Should Attend?

  1. This Work Processes Good and Best Practices program is intended for Facility Management Performance Evaluation and Operational Audit Professionals, Managers and Auditors.
  2. This Job Process Competency program will also be useful for Facility Management Planners, Developers, Consultants, Professionals and Teams assigned responsibility for Identifying and Implementing Improvements on Existing Facilities to incorporate New Technologies, Motivation and Leadership Systems, Data Analytic and Artificial Intelligence.

Program Content & Processes

Facility Management Performance Evaluation & Audit Training Workshop


  1. Business Aspects of Facility Management Operations
  2. Strategic Aspects of Facility Management Operations
  3. Facility Management Technologies and Trends
  4. Good and Best Practices for Facility Operational & Strategic Processes
  5. Meaningful Facility Management Performance Measures
  6. Understanding Performance KPIs for Facility Management Key Processes (or Process of Concern)

    (1) FM Planning

    (2) Coordination with Stakeholders

    (3) Contract Administration

    (4) Day-to-Day Operational Management

    (5) Facility Monitoring

    (6) Facility Maintenance (Preventive & Corrective)

    (7) Sustainability & Environmental Protection

    (8) Maintaining Safety & Hygiene

    (9) Maintaining Security & Emergency Management

    (10) Managing Inventory

    (11) Managing Supply Chain

    (12) Regulatory Compliance

    (13) Facility HR Management

    (14) Improvements, Contracting & Outsourcing
  7. Risks in each Important Facility Management Process
  8. Understanding the Facility Stakeholders
  9. Needs and Expectations of Facility Customers and Stakeholders
  10. Ideas for Exceeding Facility Customer Expectations
  11. Facility Management Performance Measurement against Key Performance Indicators (KPIs) derived from

    (1) Organizational Policies and Initiatives

    (2) Operational Targets

    (3) Customer Focus Objectives

    (4) Strategic Plans & Objectives

    (5) Standard Operating Procedures

    (6) FM Learning Needs

    (7) Exploiting Emerging Improvement Opportunities

    (8) Performance Trends

    (9) Leaderships provided New Directions
  12. Facility Management Operational Audit and Performance Evaluation Checklists Measuring Performance w.r.t.

    (1) Industry and Subscribed Standards

    (2) Organizational Policy

    (3) Strategic Objectives

    (4) Operational Strategies and Plans

    (5) Operational Targets

    (6) Standard Operating Procedures

    (7) Work Controls

    (8) Good and Best Practices

    (8) Benchmarking with FM Leaders.
  13. Evaluating Maturity & Performance Effectiveness of Facility Management Operational Audit & Performance Evaluation Processes

    (1) Risk Based Auditing

    (2) Setting Audit Priorities

    (3) Audit Preparation

    (4) Pre-Audit Activities

    (5) Audit Plans and Checklists

    (6) Audit Procedure

    (7) Audit Cooperation and Coordination

    (8) Resolving Audit Problems

    (9) Taking Auditee Inputs

    (10) Reconfirmation of Key Facts

    (11) Investigative Audit Activities

    (12) Following-up of Information Leads

    (13) Resolving Observed Problems with Auditees

    (14) Closing Audit Presentation

    (15) Draft Audit Report

    (16) Consultations and Further Investigations

    (17) Final Audit Report

    (18) Management Buy-in

    (19) Implementing Recommendations

    (20) Improvements Confirmation Audit.
  14. Advanced Job Process Level FM Insights
  15. Processes for Developing an Effective Facility Management Operational Audit and Performance Evaluation QA & QC Plan
  16. Workshop 1 & 2
  17. Processes for Developing a Facility Management Balanced Scorecard
  18. Reporting Balanced Score Card Performance
  19. Checklists for Facility Management Operational Auditing & Performance Evaluation

    (1) Operational Objectives

    (2) Stakeholder Expectations

    (3) Possible Strategic Objectives

    (4) KPIs for Key Facility Management Processes

    (5) Operational Audit Data Sources

    (6) Performance Evaluation Data Sources

    (7) New Performance Data Collection Devices & Methods
  20. Standard formats for Reporting

    (1) Operational Audit Findings

    (2) Reporting Performance

    (3) Improvement Recommendations
  21. Minimum Agenda Checklists for

    (1) Pre Operational Audit & Performance Evaluation Stakeholder Meeting/s

    (2) Coordination & Progress Meetings

    (3) On Completion Stakeholder Meeting

    (4) Findings Presentation Meetings
  22. Program Recommendations
  23. Detailed Personalized Facility Management Operational Audit & Performance Evaluation Improvement Action Plan

2 Week Job Process Skills Training

Outcomes & Takeaways

Job Process Good & Best Practices Workshop Outcomes and Takeaways
  1. The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
  2. A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
  3. The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
  4. What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
  1. Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
  2. Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)

  • This Euro Training programs is different. It develops practical Job Process Skills.

    Benefits you may see in participant post program behavior...
    • Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
    • Higher level of Relevant Multi-discipline Job Process Skills
    • Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
  • How your Participant will Change after attending the program?...
    • Increased Work Process Performance Knowledge
    • Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
    • Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
    • Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
    • Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
  • Type of improvements the participant will be trained to analyze and implement include (as relevant)

          (a) Productivity Improvements

          (b) Product and Service Differentiation

          (c) Exceeding Stakeholder & Customer Expectations.
  • Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.

Participant Individual Career Benefits
Job Satisfaction & Advancement

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
  2. Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
  4. Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects     (as applicable):

    Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).

Registration Form

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Registration & Fee Information (2 Week Workshops)

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • 2 week (60 hrs) Training Workshop:
      Classroom Training at Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
      Classroom Training at London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
      Online eTraining Fee £3,500 (USD $4,375) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Euro Training, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

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