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Domain Knowhow, Reviewing Ai Outputs, Trainer of Ai Systems, Interrogating Ai Systems, and Possibly Transforming into a 20 year Experienced Inter-Discipline Domain Expert. Programs Updated to Leverage the Best of Digital Transformation, Data Analytics and Artificial Intelligence Ai.
Each program participant will get 1 year free individual license access to a Program Domain Specific Ai System to Answer his job related queries.
QCF602-1
1 Week Ai & Data Analytics Leveraged Training Program
Ai Leveraged Customer Focused Management
of Your Organization or Department
Building Skills in
Delighting the Customer
Creating Unexpected Value for the Customer
Understanding Customer Needs & Expectations
Understanding What Exceeds Customer Expectations
Identifying Value for the Customer
Leveraging Data Analytics & Artificial Intelligence to Proactively Understand Customer Satisfaction or Dissatisfaction
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1 Week Training Programs
Kualalumpur
| Dubai
|
London
| New York
|
Seattle, USA
| Istanbul
|
New York
| Dubai
|
Kualalumpur
| London
|
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Program Objectives
Provide Skills for:
Provide Skills for:
Delight the Customer. Create Unexpected Value for the Customer. Understand Customer Needs and Expectations.
Identify What Exceeds Customer Expectations. Recognize and Deliver Customer Value. Leverage Data Analytics and AI for Customer Insights.
Establish Processes for Customer Satisfaction. Gain Early Customer Feedback.
Differentiate Between Needs, Real Needs, and Expectations. Implement Best Practices for Customer Engagement.
Proactively Address Customer Dissatisfaction. Develop Ideas to Exceed Customer Expectations.
Build Career Success Through Customer Focus. Prevent Negative Customer Experiences.
Delight the Customer. Create Unexpected Value for the Customer. Understand Customer Needs and Expectations.
Identify What Exceeds Customer Expectations. Recognize and Deliver Customer Value. Leverage Data Analytics and AI for Customer Insights.
Establish Processes for Customer Satisfaction. Gain Early Customer Feedback.
Differentiate Between Needs, Real Needs, and Expectations. Implement Best Practices for Customer Engagement.
Proactively Address Customer Dissatisfaction. Develop Ideas to Exceed Customer Expectations.
Build Career Success Through Customer Focus. Prevent Negative Customer Experiences.
Who should Attend?
This program is intended for all Internal and External Customer Facing Employees in your Department or Organization.
Our definition of Customer is anyone who uses your product or service or interacts with others in any manner, each and every employee is an internal customer of other employees and vice versa. Therefore each and every employee of each and every department in your organization can benefit from this program.
This program is intended for all Internal and External Customer Facing Employees in your Department or Organization.
Our definition of Customer is anyone who uses your product or service or interacts with others in any manner, each and every employee is an internal customer of other employees and vice versa. Therefore each and every employee of each and every department in your organization can benefit from this program.
Program Content & Modules
Ai Leveraged Customer Focused Management
of Your Organization or Department
The Customer-focused Management Approach
Problems Created by Dissatisfied Customers
Advantages of Satisfied Customers
Advantages of Delighted or Exceeded Expectation Customers
Identifying your Internal & External Customers
Prioritizing your Customer Groups
For each Customer Group What are their Needs
For each Customer Group what are their Real Needs
For each Customer Group What are their Expectations
Which Needs & Expectations of each group we will try and Meet based on our Strategy and Resources
Which Expectations we do not plan to spend resources to try and meet just now (not our strategy)
What are the Processes we need to Implement (or subprocesses to include in existing processes) to Meet Each Need, Real Need or Expectation
What are the Usual Causes of Customer Dissatisfaction? Or What Processes if we do not have can lead to Customer Dissatisfaction?
Good Practices Processes - those that ensure promised Quality of Product or Service will be Provided, an in the manner expected by the Customer or our Commitment.
Processes for Changing Customer Expectations
Understanding when the Customer Feels Delighted or his Expectation Exceeded?
Analytical Methods to Identify Possible Methods to Exceed Customer Expectations or Delight the Customer
Benchmarking Ideas for Exceeding Customer Expectations
Advanced Data Analytics and Artificial Intelligence techniques to Identify Opportunities for Meeting and Exceeding Customer Expectations
Training your Staff for Meeting Customer Expectations
Training your Staff for Exceeding Customer Expectations
Setting up a Culture of Meeting & Exceeding Customer Expectations
Know What Customers Want: Listening to Internal & External Customers; Listening to Potential Customers
Determination of Customer Satisfaction and Engagement: Satisfaction and Engagement; Satisfaction Relative to Competitors; Dissatisfaction
Building Relationships with Internal & External Customers:
(1) Relationship Management
(2) Complaint Management
(3) UnderstandingProgram Recommendations & Next Steps
Participant Customized Outline Action Plan